My thanks to a loyal reader who alerted me to what Dave Hartnett has publicly promised HMRC staff what HMRC will do with the results of the forthcoming staff survey.
"Everything is fine in HMRC, it must be, you can't move for propaganda telling the staff it is so.
Keep repeating the same story often enough and even the unbelievable appears true.
(only partially quoted) Dave Hartnett said yesterday
'it's important to give you some public commitments, on behalf of Excom, ahead of the 2011 survey, which opens in just over a month's time.'
Phew, that must have been a too close for comfort call, when to print that?
BTW HMRC will
'Use the information you give us to improve working life here in the department.'!
BTW HMRC won't
'Use the survey result when deciding office closures or team moves.'!
'Use the data for anything other than improving working life here in HMRC.'!
Message to managers
'Excom colleagues and I will hold ourselves and our management teams accountable for the following commitments. Any departure from them will not be tolerated by me or any other senior leader within HMRC.
Furthermore I will actively support the proper investigation of any evidence of transgressions in line with HMRC's procedures governing such matters.
It is vital that we all behave in line with these common sense principles, and that we all agree to work together in this way without exception and in a way that is entirely consistent with our published leadership behaviours'!
HMRC will not
'Feed back on the data in any inappropriate way.'!
I have no hesitation in praising this new approach, has the top finally woken up to the "fiefdoms" below them?"
The fact that Hartnett has been forced to make such a public statement indicates that Excom are worried that they have lost the "faith" of their staff (no surprises there) and, more interestingly, that they do not trust their managers not to misuse the results.
Tax does have to be taxing.
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