HMRC is determined to do all it can to help, and may be able to do this in a variety of ways.
The dedicated Civil Disorder helpline is available to provide comprehensive advice and deal sympathetically with problems currently faced by businesses and individuals. In particular, HMRC will:
* agree payment schedules with those who are unable to pay their tax bills due to short-term financial difficulties; and
* discuss practical solutions where businesses and individuals cannot meet their other obligations to HMRC – for instance, their records have been lost or destroyed in the disturbances.
In these circumstances, and whenever possible, HMRC will review any penalties imposed and withhold additional surcharges that would normally be triggered by missed deadlines.
In short, if you want to talk about how the disorder has affected you in relation to the tax system (including tax credits), please contact HMRC – we are here to help. There are a range of existing reliefs available and HMRC’s trained advisors will be happy to help.
Notes to editors
HMRC’s Civil Disorder helpline will be available from 8.00am to 8.00pm, seven days a week.
2. To help deal with your query more efficiently, callers should have the relevant taxpayer reference number to hand e.g. Unique Taxpayer Reference (UTR) for Self Assessment customers, or VAT number for VAT-registered businesses.
Tax does have to be taxing.
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