The ICAEW Tax Facility has published an update on what HMRC is doing to improve its snail mail handling.
As loyal readers of this site know, snail mail delays are one of the gripes of both HMRC staff and non HMRC staff alike.
Re SA and PAYE post processing
HMRC is quoted by the ICAEW:
"The post on hand position for Self Assessment and PAYE (individuals) continues to improve and we hope that agents are starting to see this. Although receipts remain high (as expected at this time of year) the overall post on hand has fallen below 500,000 and every effort is being made to maintain or improve this position.
The age profile of the post also continues to stabilise with over 98% of the post currently on hand received by HMRC within the last 40 days. Of that, 85 per cent was received within the last 20 working days. The recent introduction of the single PO Box addresses will enable us to handle post more efficiently.
Agents have told us that they would benefit from seeing HMRC performance statistics – specifically expected turnaround times – published externally. We’re exploring how best this can be achieved with our HMRC colleagues."
The ICAEW makes a rather "cynical" comment:
"If these statistics are to be believed we welcome the improvement..."
Do I detect a hint that the ICAEW does not believe HMRC's statistics?:)
".. The figures will become more meaningful when we have year-on-year statistics showing post volumes throughout the year (as volumes of post will vary depending on the time of the year). (It should be noted that these statistics do not cover corporation tax, employer matters or other post.)"
Re Time taken to receive correspondence from HMRC
HMRC at last proposes to review the process to see what can be done to reduce the time lag.
HMRC is also interested in receiving examples of lengthy delays.
Therefore please feel free to post your experiences here, because HMRC do read this site.
Tax does have to be taxing.
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