Freelance UK reports that the Forum of Private Business (FPB) is a "tad underwhelmed" by HMRC's many faults.
The FPB is of the view that the tax system is inefficient because it is "bogged down in bureaucracy" partly a result of HMRC's "complex, unwieldy" procedures for online taxpayers.
The FPB said that the tax system was no longer "fit for purpose".
Re HMRC's failure to pick up 43% of the calls it received (2008-09), the FPB said that it was "beyond pathetic."
This is not a state of affairs that can continue. Something is going to "break"; whether it is the staff (who are taxpayers), the taxpayers (who are not staff), the politicians or indeed Excomm.
Tax does have to be taxing.
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