My thanks to a loyal reader who advises me that HMRC plans to address the issues wrt poor management, before the next HMRC staff survey, are not going well.
The issue, it seems, is not that local management do not take the new leadership values seriously, but that many of the SMT/SLTs are over promoted and under talented.
The Directorate are beginning to discover that the problem is worse than they realised.
Loyal HMRC readers are asked to look out for personnel changes at their local centres (specifically within personal tax), as this will identify where the recent review of G6/G7's has found problems.
HMRC's fate rests on the forthcoming staff survey, and the Directorate knows that.
Tax does have to be taxing.
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