My thanks to a loyal reader who dropped me this note the other day, in which he vented his spleen about the difficulties of communicating with HMRC:
"2012 client tax return submitted on 1st May with a claim for repayment of just over £10,000.Contrary to the song, things don't always get better!
Client asked when he might get this.
Today 15 May I called the agents' dedicated line, as the HMRC website shows the refund as due and invites me to claim it!
The officer I spoke to said, 'oh it's not letting me claim it either'.
I said 'it's already been claimed on the tax return'.
She is now emailing the 'back' office and asking them why the refund has not been made. They are going to ring me.
I asked what the call-back time is.
'Up to three weeks'.
I expected 3-5 working days but sheeesh!!!
NOTHING is getting better."
I would be interested to hear if a three week call back time the norm now?
Have other people had to wait longer?
Tax does have to be taxing.
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