Trying to get through to HMRC on the phone seems to be the story that just keeps giving!
Despite David Gauke's attempts to assure everyone that everything is fine:
"HMRC does not have a target time for answering telephone calls.
HMRC uses a variety of measures to assess the accessibility of telephone services, which include the percentage of call attempts handled by its contact centres.Everything is clearly farking well not fine!
In 2011/12, HMRC has significantly improved the number of call attempts handled to 74% (compared to the 48% in the previous year)."
The ICAEW Tax Faculty is continuing to receive reports from members about the inordinate length of time that it takes to get through to HMRC on the phone eg:
"Abi on 01 May 2012, 19:07Let's start a list here, if you have phoned HMRC and had trouble getting through please post the number you rang, the office you were trying to contact and the length of time it took you to get through/not get through.
08453000627 - nearly 1 hour so far and still no answer to find out why they have taken an additional £700 tax this month leaving me in a financial mess.
Gabe on 02 May 2012, 16:47
08453000627 no one answers this damn phone, why are these people getting paid.. to play around with our taxes.. this is just not right.. I'm about to spend 50 pounds more on my phone bill for these idiots.. and yet still don`t know why they put me on stupid tax code.."
I will forward the list to both the ICAEW and HMRC.
Tax does have to be taxing.
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