"I was a tad gobsmacked when I heard Danielle Stewart (partner in Baker Tilly) singing HMRC's praises (re their handling of post) in this video discussion about the recent Budget.My thanks to a loyal reader who commented thusly the other day:
Run the video forward to 17:30 and you will hear her say the following about HMRC's postal delays:
"so much better over recent years......their standard of response nowadays is so fast you can't believe it compared to what it used to be.
You could wait months for a reply.Now you'll be surprised if you wait a week."I can only conclude that she must have some special postal arrangement with HMRC."
"I have spent a total of 143 minutes on the phone to the tax office over a period of our days.Anyone from Baker Tilly care to comment?
I finally got through today and made a formal complaint as I was greeted by a man whose response was "oh yeah we're busy at the minute". I was then put on hold again to speak to a manager and told the same she said she would make a formal complaint for me but warned me the current turnaround for complaints is 45 days!!!
When she dealt with my query for a tax refund she told me where to send my stuff to but also warned they are currently 6 weeks behind with the post WTF and advised I probably wouldn't hear anything for apprx eight weeks!!!!
I made the comment that if I didn't respond to people in my job for this length of time I would get the sack and she responded "oh it's a government problem we can't do anything about it".
I asked if I had pressed the number to speak to someone about paying them tax they would have answered quick enough and she couldn't make a comment but did say with a little giggle that there is a separate number to call if you want to make them a payment - YES I bet there is and I bet it is answered within seconds.
This is absolutely appalling and there is no wonder this country is in so much shit the Government can't even get this right!!"
Tax does have to be taxing.
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