HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 27 November 2012

Missing In Action - Online Snafu

My thanks to a loyal reader who dropped me a note the other day, about a problem that one of his clients has had wrt an online tax return that appears to have gone missing.
"One of our clients has just received a letter from HMRC which says: -
'our records show that you filed your self assessment tax return late last year.'
The letter then goes on to threaten penalties if the 2011/12 return is late.

This is all very well, but this client's 2010/11 tax return was submitted, online, on 11 January 2012. 

We received an e-mail from HMRC on 11 January 2012 confirming receipt. 

HMRC's online services shows that this client's 2011 tax return was received on 11 January 2012. 

The client was not charged any penalty for a late tax return.

All of this indicates that the tax return was not late.

No doubt this will get blamed on some computer problem.
Doesn't look good for RTI does it?"
A straw in the wind wrt the "success" or otherwise of RTI and problem for Phil to address, I would suggest, before he leaves.

Does anyone have any theories as to how this could have happened?

Tax does have to be taxing.

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  1. Not seeing the wood for the trees?

    Think of HMRC systems as the double helix of DNA only in HMRC's case they are trying to match the left hand thread from person A to the right hand thread which is from person B, neither of whom are from the same country of origin.
    The result, whatever the methodology is an impossible fix, it can't and won't work.
    HMRC systems do not like interfacing let alone actually updating information, RTI or otherwise.
    How many systems have they got? I bet they don't know the answer themselves!
    Better get some more whiteboards, don't forget to ensure they are put together safely and are marked with hazard tape...LOL

  2. You've already answered your question, Ken.