As I noted in December 2012, HMRC's engagement index derived from its 2012 People Survey was not exactly stellar; 41% to be precise (in 2011 it was 40%).
How then did HMRC compare with other civil service departments?
Well finally I am able to tell you, as the results were released last Friday (why such a long delay?)
HMRC came third to last, only two other departments scored worse:
- the Rural Payments Agency at 38%, and
- the Border Force at 36%
See the rankings here.
Tax does have to be taxing.
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