HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 25 February 2013

HMRC's Lean Gobbledygook

My thanks to a loyal reader who posted the following comment and link to a "lean website" this morning:
"To illustrate how far along their pacesetter journey that they have travelled HMRC will force its staff to use an on-line Australian website rather than the 17 pages of hmrcintranet crap on the subject...

confused yet? Try this:

"Sequential Changeover"

"When a changeover time is within Takt time, changeovers can be performed one after another in a flow line. Sequential changeover assures that the lost time for each process in the line is minimised to one Takt beat. A set-up team or expert follows the operator, so that by the time the operator has made one round of the flow line (at Takt time), it has been completely changed over to the next item."


There you have it then. LOL

Ken & readers, you should have realised by now that the system is a modern form of pyramid selling or MLM/multi-level-marketing combined with scientology. It's the worldwide "buy-in" that worries me and many others. Trouble is the "buy-in" has been with taxpayers hard-earned, declared and paid taxes
In case anyone is wondering, Takt time is:
"The pace at which operational value streams have to meet customer demand.
Value Stream Takt = Available Time / Customer Orders
Pass the sickbag someone.

As loyal readers are well aware, Toyota (the company that created "Lean") is a Lean "success" story!

Please tell me that this is just a joke, and that taxpayers' money is not really being used to "buy into" this crap?

Tax does have to be taxing.

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  1. No, unfortunately this is not a joke. You will also find that the Revenue has been devastated by too many of the 'Pacesetter Practicioners' being promoted on the back of spewing out this crap.

  2. Didn't that stupid system for the public sector callled IIP and which has now slithered and passed into history have a similar buy-in and evangelical following at the time?
    I seem to recall some criticism of the directors etc of the associated company for being the same politicians and public sector leaders that were so pro IIP almost to the approach of forcing it upon the workers even though there was no benefit.

  3. Is this rubbish really being promulgated in HMRC?

    No wonder it is in such an abysmal mess with low employee engagement an ongoing problem.

    Of course with self-assessment performance reports they still manage to spew out "top performers".

    The lunatics really are running the mad house.

  4. You are all wrong, it has brought "benefits of scale" which are helping to "grow the business" both of which allow me to complete a line on my "bullshite bingo" card and claim a sweet wrapper. Only trouble is I don't know which used crisp packet box to put it in.
    World class, my ar@e!

  5. The stream of lean rectal effluvia posted above sounds like it has come straight out of a Scientology manual. It appears HMRC management now want to run the Department along the lines of wacko cults such as the Moonies. It can not be long before the staff are all asked to marry their sisters, hand over their life savings to the Great Leader and then commit suicide.