HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 11 February 2013

HMRC Refunds Taxpayers Twice!

Last week I wrote that some people who had tried to pay their tax bills via Santander's BillPay system had been charged twice. As per HMRC:
"At the end of January, Santander experienced technical problems with their BillPay system resulting in some people making more than one payment. We have already started repaying overpaid tax to those affected and we expect to have this work completed by tomorrow. 

Santander will cover any bank charges incurred by HMRC customers as a consequence of this incident."
It now seems that some of those same people, who HMRC refunded to correct the error, have been refunded twice.

The Telegraph reports the case of Mr Jones, an insurance broker from Leicestershire, who had almost £20,000 taken from his bank account last Thursday when his tax bill was charged twice.

HMRC have since apologised and have repaid his tax bill – twice. Mr Jones said:
I worry now they will take both payments back and I’ll be back to square one.

I think they rushed to get the payment returned to me, and then someone processed it again. It’s just unbelievable.” 
A spokesman for HMRC said:
"We apologise to Mr Jones for the repayment issued to him in error. We can't comment on individual cases but have contacted him to say sorry.
Has anyone else been double refunded, if so please let me know?

Tax does have to be taxing.

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  1. I'm still laughing at this one.
    Of course each customer/taxpayer has a urn to start the process which should be pretty basic.

    If A+A=2xMUCH
    what does HMRC+RTI=?

  2. Can't wait for the Treasury ruling that HMRC has your money from your employer before they attempt to take the tax, NI, Child Benefit payments, court order amounts, POCA amounts etc. etc.
    Of course the money will need to go into interest bearing amounts won't it? What, you mean this bunch of incompetentsgets to hold the money for a couple of days, WTF? Thats robbery!