Last week I wrote that some people who had tried to pay their tax bills via Santander's BillPay system had been charged twice. As per HMRC:
"At the end of January, Santander experienced technical problems with their BillPay system resulting in some people making more than one payment. We have already started repaying overpaid tax to those affected and we expect to have this work completed by tomorrow.It now seems that some of those same people, who HMRC refunded to correct the error, have been refunded twice.
Santander will cover any bank charges incurred by HMRC customers as a consequence of this incident."
The Telegraph reports the case of Mr Jones, an insurance broker from Leicestershire, who had almost £20,000 taken from his bank account last Thursday when his tax bill was charged twice.
HMRC have since apologised and have repaid his tax bill – twice. Mr Jones said:
“I worry now they will take both payments back and I’ll be back to square one.
I think they rushed to get the payment returned to me, and then someone processed it again. It’s just unbelievable.”
A spokesman for HMRC said:Has anyone else been double refunded, if so please let me know?
"We apologise to Mr Jones for the repayment issued to him in error. We can't comment on individual cases but have contacted him to say sorry.”
Tax does have to be taxing.
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