HMRC claims that it will start rolling out Voice ID technology to some taxpayers on its phone service, in its next stage of embracing biometric technology.
Some taxpayers calling either the tax credits and Self Assessment helplines will be offered the chance to enrol in the voice identification system, which it claims will make it easier and quicker for taxpayers to pass the necessary security steps when ringing HMRC.
To enrol a caller has to repeat a vocal passphrase up to five times, before being passed to an advisor to provide the usual security information. Once this is logged, the caller can then use this phrase to identify themselves when they ring in the future.
V3 reports that to begin with HMRC will just be building a ‘bank' of customer passphrases before they actually roll the system out.
HMRC said the technology in use is "well-proven". However, it is not clear if it is using a third party or in house system.
HMRC director general for Customer Services, Ruth Owen, said:
All very well if it works, and if people can through on the phone lines!"Millions of our customers are choosing to use our digital services rather than picking up a phone or pen, with more joining them every day. But we know that not everyone can, or wants to, deal with us online, and so we're continuing to improve our services across all contact channels.Voice ID is the latest example of the cutting-edge technology we are using to make it easier for people to manage their tax and tax credits."
Tax does have to be taxing.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.
Ken Frost has negotiated a 10% discount on any polices that may suit your needs.
However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.
What is Solar Tax Investigation Insurance?
Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Solar Tax Investigation Insurance
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"