HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 23 January 2017

Voice ID Doesn't Recognise Northern Accents




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14 comments:

  1. Well it seems there's no limit to HMRC's discriminatory behaviour - now they're discriminating against people with northern accents!

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  2. Apparently Hmrc are introducing Voice id to "improve security". Oh dear. They would improve security in a meaningful way if they sacked and prosecuted Hmrc staff caught breaking criminal data laws.

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    1. Why would HMRC not refer allegations of Data Protection Act 1998 and CRCA 2005 offences to the IPCC, HMIC or even their Internal Governance people. Surely if they have nothing to hide they have nothing to fear? Or is the fear about the senior people who chose to be part of the cover up? The law has been broken and misconduct covered-up by HMRC - they must now account for their own misconduct.

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    2. Tell me as a tax payer how am i supposed to trust this bunch when they do not even tackle law breaking by their own employees?

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    3. Do not trust them. Just don't do it.

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  3. Two threads on this topic have been hijacked by more general moanings about alleged failures by this organisation. Funny, that...

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  4. Reading about HMRC's Voice Id plans and the comments, one would be forgiven for thinking something is very rotten at the core this organisation.

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    1. You reckon? Allegations of bullying, law breaking (criminal & civil), management grade officers apparently resigning in disgust at a cover-up of a long serving employee's mistreatment... and that's just a start.

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  5. Why do HMRC think Voice ID technology will improve the 'customer experience'? Have all the security/data concerns been tested before taxpayers are subjected to it?
    I can't help thinking this will have negligible benefit at best for the taxpaying public and it makes me wonder if its being driven, by the desire of senior managers 'sponsoring' this 'project', to create a line on their CV and to get a 'top performer' bonus at their year end appraisal?
    Sorry about the cynicism; I am sure these things never happen.

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    1. Do you really believe they would put their own career/bonuses etc before the organisation & public they are paid to serve? Don't they have a civil service code?

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  6. How would they know it doesn't recognise Northern accents? Although the system is storing voices, it isn't actually set up to work yet. Like all HMRC technology there has been a delay in the roll out

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  7. As this is a software package that has been purchased by HMRC, surely they would have been aware of any failings when they did their fact finding before signing on the dotted line.

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    1. Do you really believe they do fact finding before signing contracts? Isn't this the same outfit which hired Concentrix?

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  8. People seem so cynical when it comes to HMRC. They have won civil service awards don't you know? (The nominations probably came from other civil servants but don't worry about that...)

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