A Blast From The Past!

UK Border Agency implicated in the Windrush scandal. And, no surprise to the taxnerd community, who was was CEO of the Border Agency at that time, but... wait for it, ... no less than... wait for it .... Lin Homer.

— Andrew Brooks (@taxbod) April 18, 2018

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

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Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



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Homer's Catastrophic Mess

The Home Office has been told to pay £224M to Raytheon, a major US corporation it sacked for failing to deliver the secure borders programme.

The order to make the payments comes from a binding arbitration tribunal. Home Affairs Committee chairman Keith Vaz called it a "catastrophic result".

The e-Borders programme launched by Labour in 2003 was a £1BN attempt to reform border controls.

In 2007 Raytheon won a nine-year contract for the programme.

Three years later, the coalition government terminated the contract, after claiming it was failing. It said it had lost confidence in Raytheon to deliver the programme after it fell a year behind schedule.

Raytheon threatened to sue ministers for £500M, blaming the UK Border Agency (that name will ring a bell with loyal readers) for the failings, before the two sides entered into binding arbitration to reach a settlement.

The BBC notes that in its ruling, the arbitration tribunal did not pass judgement on whether Raytheon had failed to meet its contractual obligations - but it criticised UKBA officials for failing to properly brief the home secretary on whether the company had an arguable case to hold on to the deal.

The full ruling has not been made public, but the tribunal said the Home Office should make the following payments to Raytheon:

• £50m in damages for ending the contract
• £126m for assets the company delivered prior to being sacked, such as IT systems
• £10m to settle complaints relating to changes to the original contract
• £38m in interest payments

In a letter to the chairman of the cross-party Home Affairs Committee, Home Secretary Theresa May says:

"The government stands by the decision to end the e-Borders contract with Raytheon. This decision was, and remains, the most appropriate action to address the well-documented issues with the delivery and management of the programme.

The situation the government inherited was therefore a mess with no attractive options. All other alternatives available to the government would have led to greater costs than the result of this Tribunal ruling."

Mrs May is writing to the National Audit Office to ask it review how the e-borders scheme was managed from its inception.

Keith Vaz said:

"This is a catastrophic result. Minister after minister and successive heads of the UKBA told the select committee that the government was the innocent party and that Raytheon had failed to deliver.

It is now clear that the UKBA didn't know what they wanted from the e-Borders programme.

It is important that those who have responsibility should be held to account for failing the taxpayer in such a costly way."

Can you tell me children who was in charge of the UKBA and its predecessor during this period?

Yes, that's right Lin Homer!

She was appointed Director-General of the Immigration and Nationality Directorate in August 2005. The Home Office was re-organised in 2008, with the formation of the Border and Immigration Agency, later renamed the UK Border Agency, of which Homer became the first chief executive until 2011.

It is a sad fact of corporate and civil service life that in order to remove some senior managers who are deemed to be so incompetent and useless that their presence threatens the organisation itself, instead of firing them, they are promoted far far away.

Thus we may expect in the coming months another promotion for Homer, in order that she be removed from HMRC before she completely destroys it and fingers those who were responsible in the first place for putting her in charge of it.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

UKBA Abolished

I am gemused to read that the government has just abolished the UKBA.

This is the same UKBA that Lin Homer set up and ran (sorry, I mean grossly mismanged).

On this basis may we assume that the government will also abolish HMRC?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Lin Homer - Not Fit For Purpose

In December 2011 the world awoke to the gobsmacking news that Lin Homer was to become CEO of HMRC. I wrote the following at the time, warning about Homer's track record:

"In 2005 Birmingham was declared to be a "banana republic" by the Election Commission.

For why?

Wholesale electoral fraud in the council elections.

The Election Commission ruled that Labour had been responsible for “massive, systematic and organised postal ballot fraud.”

He then made a few choice remarks about the Chief Returning Officer, also the chief executive of the council.

She had "thrown the rule book out of the window”.

To whom did he refer?

Why none other than Lin Homer.

Labour helped her out by making her head of the UK Borders Agency.

This being the very same UKBA that threw the rule book out of the window and relaxed border controls.

Lin, clearly a career minded woman, moved on from there this summer (just before the shit hit the fan) and became Permanent Secretary at the Department of Transport.

Now she moves to HMRC!"

Fast forward to 2013, and we now see that Parliament may finally be waking up to the fact that Homer is not fit for purpose and that her appointment was farcical.

The cause of this "Damascus Moment" is the appalling performance of the UK Border Agency (UKBA), Homer's proud legacy!

The Commons Home Affairs Committee has said today that it was "astounded" when Homer was appointed to run HMRC.

Newsflash: Had they been on the ball in 2011 they would have seen that everyone else was also "astounded" that this walking disaster area was placed in charge of a failing department (HMRC).

The committee expressed “little confidence” in Homer's ability to "lead" HMRC, following “catastrophic” leadership failures in her previous role at the UK Border Agency.

This is all very well, but her failures were well known at the time!

Why the fark was this woman appointed in the first place?

Homer's legacy from the UKBA has been exposed for all the world to see, the UKBA has a backlog of unresolved asylum cases that will take 24 years to clear. The total backlog of unresolved or disputed immigration cases in the UK was 312,726 at the end of September last year, but it is not possible to be sure if that figure was accurate.

The committee have accused the UKBA and Homer of misleading them for the past six years. As per Economia:

"The status quo, in which catastrophic leadership failure is no obstacle to promotion, is totally unacceptable.

We recommend that in future any failures of this nature should have serious consequences for the individual's career.

The whole episode raises serious concerns about the accountability of the most senior civil servant to parliament. It is shocking that after five years under Lin Homer's leadership an organisation that was described at the beginning of the period as not being fit for purpose should have improved its performance so little.
For six years the committee was misled by UKBA chiefs about the agency’s unacceptable performance.

It appears more like the scene of a Whitehall farce than a government agency operating in the 21st century. No sooner is one backlog closed than four more are discovered.”

So that we are all clear as to exactly what the committee thinks of Homer, here is what they said about her as per the BBC:

"Lin Homer, who was in charge of the Agency for much of the period in question, has repeatedly misled the Committee over the size of the asylum backlog and still refuses to take responsibility for her failings.

It is shocking that after five years under Lin Homer's leadership an organisation that was described at the beginning of the period as being 'not fit for purpose' should have improved its performance so little. 

Given this background, we are astounded that Ms Homer has been promoted to become Chief Executive and Permanent Secretary at Her Majesty's Revenue and Customs and can therefore have little confidence in her ability to lead HMRC at what is a challenging time for that organisation."

I did warn you she was no good, back in 2011!

So, I will repeat my question:

Why the fark was this useless woman appointed in the first place???????

As ever opinions and comments from loyal readers, especially HMRC staff are welcome.

As to the future, will Homer be sacked?

Not yet, the politicians will wait for RTI to fail; as and when that happens she will then be sacked and blamed for that!

A lousy solution, and one that does neither the staff of HMRC nor the taxpayers of the UK any good whatsoever!


Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Lin Homer's Banquo's Ghost - The UKBA

My sympathies to Lin Homer (recently appointed CEO of HMRC) who must have thought that she had left the muck and mire of her previous role as CEO of the UK Border Agency (UKBA) behind her.

Unfortunately, for her, the Banquo's ghost of the UKBA is not so easily banished.

The National Audit Office (NAO) has estimated that around one in six of student visas granted (approximately 50,000) went to workers whose intention was to take jobs.

The NAO has also criticised the UK Border Agency for failing to remove from the UK an estimated 160,000 migrants whose visas have expired.

These fresh blows to the "reputation" of the UKBA (and by inference those who ran it - take a bow Lin) come on top of previous revelations about the incompetence of the UKBA (eg the 500,000 passengers who were allowed into Britain on Eurostar trains without checks against the database of known terrorists and criminals).

Margaret Hodge (Chairman of the Public Accounts Committee) is less than impressed, and has stated that she is "shocked" by the report.

This doesn't bode well for Lin Homer, as it is expected that she will be called upon to appear before PAC to explain her role in the UKBA shambles. Given that Ms Hodge already has form wrt HMRC, it is likely that Homer will face quite a grilling.

Can someone please remind me why Homer was appointed to head HMRC?

Tax does have to be taxing.

UK EXPATS: Reduce tax on UK Pensions
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Quote ID code "ABC" when contacting a QROPS specialist.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Homer Speaks - HMRC The Three Pillared Triangle

My thanks to a loyal reader who sent me the transcript of Lin Homer's (CEO of HMRC) recent introductory video chat with Stephen Hardwick (HMRC Communications Director).

Homer is pushing the point that she wants managers to listen, and for staff to tell her "how it is":

"..lots of staff also come to 100 Parliament street, and along with EXCOM colleagues, I’m on the forth floor, I’m there. And I think unless people are prepared to tell me what they think is stopping us from advancing then I don’t think we can make the best plans as senior leadership. 

What I do need them to be prepared to do is to give me ideas about solutions, as well as problems, so any time, they can get me on the email as well, share your thoughts and share your ideas."

The proof of the pudding is in the eating, take her at her word and tell her how it is; then let me know how you get on and whether management really do become more accessible.

Oh, and by the way, could someone please tell me what a three pillared triangle is?

"Transcript for Lin Homer introduction video with Stephen Hardwick

Stephen Hardwick

Hello I’m Stephen Hardwick, Communications Director, and I’m in St Mary’s House, Preston today to interview Lin Homer our new Chief Executive. Lin you’ve been in HMRC for about 3 weeks now, so how’s it going?

Well I’m really enjoying it. You’re going to have to ask everyone else what they think. But it’s given me a fantastic opportunity to get involved in the forward planning of the corporate plan but also to look at what we’ve achieved over the last year and to plan for the future. I’ve had a great chance to learn about what we do. 

I knew quite a lot about that anyway. I’d been involved in the capability review 2 years ago. 

In UKBA I’d been involved in taking some of the customs work on as responsibilities and of course I knew that we had 67,000 staff, but the scale of the organisation is still something really astonishing. 

Collecting in 1.2 billion of tax every day, paying out 109 million of benefits and credits, this is a complex and significant organisation and one of the things I’d like to do is not only to learn about it but to get people to talk more about this important job they do.

Stephen Hardwick

From your first impressions, what do you think we’re doing well and what do you think we could do better?

Well I think there are loads of things that are done really well, I think we have set ourselves very clear targets. With the introduction of pacesetter we’ve learnt to focus on performance delivery, but also to involve everyone in the organisation in that. And we’ve increasingly narrowed the gap on the tax yield, reduced our errors, so that less money is paid out that then has to be clawed back. So it’s just significant areas where I think we’re leading the way and where others have much to learn from us. 

But any good organisation wants to be better and I think what our front line would say is they want to deliver the very best for the public. So what I think we’ve got to do is really focus on how we can continue producing good customer service, how we can continue improving the tax that we get in, which after all is what all public services are based on, and how we can continue ensuring that we can be as cost effective and as efficient as possible. And those three pillars of our triangle are really important.

Stephen Hardwick

HMRC doesn’t currently get a very good press, do you think that’s deserved?

Well I think it’s almost inevitable that the department that collects taxes isn’t going to be universally loved all of the time. But I have to say I think we get a lot more of the negative and probably less of the positive than we should. And as I say I think one of the answers there is that we’ve got to be more prepared to talk about what we do well, hold out our improvements well, whilst being non defensive about the areas we still want to be better in. 

And I think that requires all of us as senior managers to get out there and talk about the business, including rebutting things that need rebutting. But I really think it also needs every member of staff to be a little bit less modest, a little bit prepared to talk about the things that they do well and for all of us to remind people that public services are founded on us getting the tax in.

Stephen Hardwick

HMRC has been going through a period of upheaval since we were formed and re structuring and we’ve got the lowest staff engagement scores in the civil service, so what are your internal priorities Lin?

Well I think we’ve got a big responsibility to continue driving improvements forwards. Obviously for me very sad to arrive just as Lesley died but I’m determined that we’re going to build on the improvements that she started and follow those through. That’s what she would want, that’s what lots of staff have said to me and we’ve got a great base of operational efficiency already promised, begun to deliver, that ministers have great confidence in us so we’re going to take that forward. If we can get that cost base right then what that means is that we can deliver more for the country in these difficult times. 

In addition I think we’ve got to keep pushing up the tax yield. Every public service needs us to do that and we are doing extremely well in a number of areas but the more we can ensure that the tax comes in at the right level and at the right time, then all public services are safer. And not withstanding those pressures of course we’ve got to continue to build on the customer service work we’re doing. Fantastic that the call centres are answering twice as many calls as they did two or three years ago but I know that the call centre people want to go further, they want to answer more calls and they want to answer them more quickly so those are good examples of where we can give ourselves some aspirations to do better on customer service.

I think all of us want to come to work with a bounce in our step, we want to work for an organisation that’s valued and we want to feel valued as part of that organisation. Again I think there’s been some fantastic work since I last looked at the organisation two years ago, and although we started from a low base our engagement scores are going up so I want us to build on that. That really requires us as senior managers to listen to what people are saying to us and it requires staff to have confidence in us that we want to be better and to work with us on that journey. 

I’d like people to be thinking about their answers to the survey last year, and the answers that we got from that survey as well as the information we’ve got from our self assessment on the capability review, will give us an agenda for improvement as we go forwards. And bit by bit, year by year, we’re going to turn this into the organisation that the public want from us but that we want to work in.

Stephen Hardwick

While you’ve been out and about, you’ve asked people to come up and talk to you and tell you what they think about HMRC. Do you really want people to tell you how it is?

Yes I do. 

There’s no point me sitting in an ivory tower, and I’m going to be trying to get out regularly. At the moment I’m out on a visit once a week but lots of staff also come to 100 Parliament street, and along with EXCOM colleagues, I’m on the fourth floor, I’m there. And I think unless people are prepared to tell me what they think is stopping us from advancing then I don’t think we can make the best plans as senior leadership. 

What I do need them to be prepared to do is to give me ideas about solutions, as well as problems, so any time, they can get me on the email as well, share your thoughts and share your ideas. And again today in Preston Paul’s already given me a number or real, recent examples of front line staff coming up with things that have made the business here better and that’s what we need more of, and that’s what we as senior managers need to encourage.

Stephen Hardwick

You seem to have a really approachable and personable style, is that the sort of style you’d like for HMRC as an organisation?

Yes but I think it’s important that we’re professional and credible as well and I think what we’ve got to do is show people that they are right to place their trust in us. And I think what we’ve got to show our staff is that we mean to continue investing in them so of course we should be personable and accessible but we should be highly professional and highly trustworthy as well. If we get that right we can all hold our heads up high.

Stephen Hardwick

Being chief executive of HMRC is a really demanding job so how do you relax Lin?

I find work enjoyable most of the time I mean I’ve been lucky enough to do some great jobs, in demanding organisations, but you know doing things that matter to the public is quite a lot of reward in its own right and I do enjoy my work, so first of all I don’t go home heavily stressed. My family would say I’m a bit of a workaholic so don’t ask them for any advice, but I love family time, I’ve got three grown up daughters I still see a lot of, but then the boring lovely things of gardening and reading, they’re also great pleasures for me.

Stephen Hardwick

Lin, thank you very much."

Tax does have to be taxing.

UK EXPATS: Reduce tax on UK Pensions
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Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Rewarding Failure - Lin Homer

I am gemused to read that MPs have finally woken up to the fact that Lin Homer (recently appointed £180K per annum CEO of HMRC) has a track record of failure in her previous roles.

Keith Vaz is quoted in the Telegraph:

"Successive Home Affairs Select Committee reports criticised the operations at the UKBA whilst it was under the leadership of Lin Homer.

The Vine report endorses the Select Committee’s view that this has been a dysfunctional organisation for a number of years.

It is important to know if the selection panel for Ms Homer was aware of these concerns. We should never be seen to be rewarding failure.”

I am also rather gemused to see that, despite the fact that I warned about Homer's track record in December 2011, The Telegraph and The Mail are only now (3 months later) reporting her promotion and highlighting her failures.

Wake up lads!

Anyhoo, here is the Telegraph's article:
 
"Ms Homer, 54, who led the UKBA through a string of scandals, will be paid £180,000 a year in the new post, prompting MPs to warn against “rewarding failure”. 

During her time as chief executive of the UKBA from 2008 to 2011, Ms Homer received nearly £1 million in salary and bonuses, while the department was dealt a series of highly critical reports by MPs. 

Her tenure saw hundreds of foreign prisoners and more than 100,000 asylum seekers told they could stay in Britain – a figure MPs said amounted to an “amnesty”. 

A report this week by John Vine, Chief Inspector of the UKBA, heavily criticised the department over failures which allowed hundreds of thousands of people into Britain without proper checks.

Labour MP Keith Vaz, the chairman of the Home Affairs Select Committee, told the Daily Mail 

“Successive Home Affairs Select Committee reports criticised the operations at the UKBA whilst it was under the leadership of Lin Homer.

“The Vine report endorses the Select Committee’s view that this has been a dysfunctional organisation for a number of years.” 

Referring to her HMRC promotion, he added: “It is important to know if the selection panel for Ms Homer was aware of these concerns. We should never be seen to be rewarding failure.” 

Ms Homer has occupied a series of powerful roles in a civil service career spanning three decades.

Following her first major town hall job as chief executive of Suffolk Council, she was parachuted in to run Birmingham City Council in 2002 on a £174,000 salary. 

The city was embroiled in a major postal votes scandal that ended up before the courts during her time there. 

Election judge Richard Mawrey said fraud in the city “would have disgraced a banana republic".

In 2005, she was picked by the Home Office to run the Immigration and Nationality Directorate on a £200,000-a-year wage. 

Former Home Secretary Charles Clarke was forced to resign during her watch when in 2006 it emerged that 1,000 foreign criminals had been mistakenly released. 

Ms Homer was instrumental in shaping the new UKBA was made its chief executive in 2008, becoming one of Britain’s highest paid civil servants. 

In both 2009-10 and 2008-9 Ms Homer was paid, including bonus, between £225,000 and £230,000.

HMRC defended Ms Homer’s appointment, saying she had a “strong track record”. 

Chancellor George Osborne also voiced his support, saying: “As was made clear by the Home Secretary’s decision, the problems at UKBA were structural. 

“Lin Homer is a very able public servant who is already bringing positive change to HMRC, building on the good work already going on in the department.”

Anyone care to take a guess as to how long she will remain in her role?

Tax does have to be taxing.

UK EXPATS: Reduce tax on UK Pensions
HMRC QROPS provider. Unlock your UK pension and access a 25% lump sum today.

Quote ID code "ABC" when contacting a QROPS specialist.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

An Inspector Calls - An Investigation Into Border Security Checks

Yesterday John Vine CBE QPM, Independent Chief Inspector of the UK Border Agency, issued his report into the ongoing fiasco of our border security checks "An Investigation Into Border Security Checks".

A litany of failings were noted in the report, eg at times immigration staff acted potentially illegally by relaxing the supervision of travellers entering this country at least 15,000 times in the last five years.

More than 500,000 people were allowed into Britain unchecked due to the repeated suspension of vital checks, opening up an “unacceptable” breach in the country’s defences against terrorists and criminals.

Mr Vine last night said that ministers, senior officials and border staff must all share the blame for potential security breaches.

All very interesting, but what has this got to do with HMRC?

Well the recently appointed head of HMRC (Lin Homer) was head of the UK Border Agency until summer 2011, in fact she was the UKBA's first CEO.

Good job Lin!

By the way, it is now likely that the UKBA will now be split up in order to improve its performance.

Could the same fate be awaiting HMRC?

I reproduce an extract of Mr Vine's summary below:

"There is an urgent need to establish a new framework of border security checks. This should unambiguously specify the checks that must be carried out at all times and those where there is discretion to suspend checks based on risk or health and safety. There must be a shared understanding of any such discretion by Ministers, senior managers and front-line staff across all ports so any suspensions of checks are applied consistently and only when necessary. There must be greater clarity on the levels of authorisation required to suspend checks and when decisions require the explicit agreement of Ministers. Language and terminology must be precise in all policy proposals, responses from Ministers and operational guidance to prevent any misunderstanding by front-line staff. 

Records must be kept which accurately set out the number of times checks are suspended and the reasons why. Ministers should be told of the suspension of checks so they are aware of what is happening at the border. If 100% checking at all times is the model that Ministers and the Agency decide upon, it requires a detailed analysis of staff deployment at the border, how technology is used and how passenger queuing times can be managed without compromising security. 

Overall, I found poor communication, poor managerial oversight and a lack of clarity about roles and responsibilities. There was no single framework setting out all potential border security checks, which of these could be suspended, in what circumstances and the level of authority required at Agency or Ministerial level to do so. 

There is a fundamental question of how free the Agency should be to decide its own operational priorities. These are important issues that need to be considered in order to define and agree the boundaries between the Home Office and the Agency. 

There had been no attempt to incorporate the verification of fingerprints using Secure ID within the existing Home Office Warnings Index (WI) Policy. The purpose of the Secure ID check is to identify any passengers trying to enter the UK using a false identity and considerable public money had been spent on its introduction. Despite this, its implementation was hampered by the absence of an operating policy and associated guidance for staff. This led to different assumptions being made about whether, and, if so, in what circumstances, the check could be suspended. When it was introduced, there was no evidence to indicate whether decisions on its use or suspension should be made by the Agency or by Ministers. This lack of clarity continued until May 2011, when the Home Secretary stated that she did not want Secure ID to be suspended as part of a move to risk-based border checks. At that point there was no evidence that the Agency informed Ministers that Secure ID had been suspended in the past or secured approval for any subsequent suspensions. 

Communications between the Agency and Ministers and between senior managers and operational staff was poor. There was a lack of clarity in the language used with consequent ambiguity when decisions were converted to operational practice. This was compounded by instructions to staff that did not always accurately reflect what Ministers had agreed. The number of suspensions, the precise reasons they occur, the level of authorisation necessary and the specific impact on both border security and on passenger clearance times must be absolutely clear. 

The number of occasions when WI and Secure ID checks were suspended and risk-based measures invoked was affected by a number of factors including the volume of passengers arriving, the level of risk presented by them, the numbers of staff deployed and the infrastructure of ports affected. This was most apparent at Heathrow and Calais and resulted in more frequent suspension of checks at these ports. Any framework of border security checks must take account of these factors and there needs to be a clear understanding of how these policies will operate in practice. Importantly, there was no clear understanding of when „health and safety‟ was a ground for suspension, resulting in different assumptions as to the number of times checks might be suspended. 

While there was a consistent understanding that suspensions may be necessary for health and safety reasons, these occurred more frequently than the Agency‟s senior management and Ministers had assumed. In addition, there was no consistent understanding at senior management and Ministerial level of when and why the length of passenger queues might constitute a health and safety issue. Records showing the number of times border security checks were suspended and the reasons for these were maintained at all ports. However, the level of detail recorded differed, and there were significant discrepancies between the records maintained at individual ports and records maintained centrally by the Agency. Record-keeping showing the suspension of Secure ID checks was particularly poor. 

There was limited staff understanding at ports as to why accurate and detailed records needed to be maintained and how and whether the information would be used by the Agency to maintain management oversight, develop policy or change operational practice. Despite regular visits by senior managers, there were insufficient enquiries undertaken to find out precisely what was happening at ports. No process was put in place to analyse the number of occasions and reasons why checks were suspended. 

There is nothing I have discovered which could not have been identified and addressed by senior managers exercising proper oversight. I was particularly concerned to find one example of a local initiative operating at Heathrow under which border controls were relaxed and which had not undergone any scrutiny by more senior managers or Ministers. I found this to be potentially unlawful and it reinforces the need to clarify what local managers can and cannot authorise. The risk to the border when checks were suspended needs to be kept in perspective. I found that the WI check which indicates whether a passenger has previously committed a terrorist, criminal or immigration offence or is of interest to law enforcement agencies was generally carried out consistently. This check occurred even where other measures were relaxed and provided assurance that those who had previously come to the attention of the authorities would be identified and, where appropriate, refused entry. However, I believe that the number of occasions when this check was suspended – over 350 and notably at the juxtaposed controls - was too high. Although these were generally for health and safety reasons, the volume indicates an urgent need to assess how the particular health and safety issues at those locations can be addressed. 

Furthermore, it was unacceptable that the WI check had not been carried out for British and EEA nationals on a limited number of Eurostar services. This amounted to a considerable number of passengers over a period of four years. On the basis of what I have seen since 4 November 2011, it is apparent to me that the Agency does now have a much firmer grip in respect of border security checks than was previously the case. A significant test will be whether this can be maintained during periods of greater passenger volume and for the Olympic and Paralympic Games. 

Security of the border is paramount. Overall, I found significant room for improvement in this important area of work. Based on the evidence provided in this report, there is much to do in order to provide the assurance that the public and Parliament expect."

Tax does have to be taxing.

UK EXPATS: Reduce tax on UK Pensions
HMRC QROPS provider. Unlock your UK pension and access a 25% lump sum today.

Quote ID code "ABC" when contacting a QROPS specialist.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Homer Shortlisted

Talking of awards, my hearty congratulations to Lin Homer, HMRC’s recently appointed Chief Executive Officer, who herself has recently been "ranked/shortlisted" by the media.

In this particular case Homer has been listed seventh in a list of 100 ‘people to watch in 2012’ published in The Times the other day.

As The Times put it:

"..managing Britain’s tax collectors is a tough job at any time but Revenue & Customs is under pressure to justify the deals that it has made with big companies and has the lowest morale of any Whitehall department."

Homer, doubtless is an ideal appointee to the role of HMRC CEO; aside from having no experience at all wrt tax (beyond being a taxpayer), she also has a fine list of accomplishments:

"In 2005 Birmingham was declared to be a "banana republic" by the Election Commission.

For why?

Wholesale electoral fraud in the council elections.

The Election Commission ruled that Labour had been responsible for “massive, systematic and organised postal ballot fraud.”

He then made a few choice remarks about the Chief Returning Officer, also the chief executive of the council.

She had " thrown the rule book out of the window”.

To whom did he refer?

Why none other than Lin Homer.

Labour helped her out by making her head of the UK Borders Agency.

This being the very same UKBA that threw the rule book out of the window and relaxed border controls.

Lin, clearly a career minded woman, moved on from there this summer (just before the shit hit the fan) and became Permanent Secretary at the Department of Transport."

Doh!
Tax does have to be taxing.

UK EXPATS: Reduce tax on UK Pensions
HMRC QROPS provider. Unlock your UK pension and access a 25% lump sum today.

Quote ID code "ABC" when contacting a QROPS specialist.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise

Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

The Skinny on Lin Homer - All You Ever Wanted To Know, But Were Too Afraid To Ask

Those of you who want to know a little bit more about the new boss of HMRC, Lin Homer, may find these few snippets to be of interest.

In 2005 Birmingham was declared to be a "banana republic" by the Election Commission.

For why?

Wholesale electoral fraud in the council elections.

The Election Commission ruled that Labour had been responsible for “massive, systematic and organised postal ballot fraud.”

He then made a few choice remarks about the Chief Returning Officer, also the chief executive of the council.

She had "thrown the rule book out of the window”.

To whom did he refer?

Why none other than Lin Homer.

Labour helped her out by making her head of the UK Borders Agency.

This being the very same UKBA that threw the rule book out of the window and relaxed border controls.

Lin, clearly a career minded woman, moved on from there this summer (just before the shit hit the fan) and became Permanent Secretary at the Department of Transport.

Now she moves to HMRC!

Tax does have to be taxing.

UK EXPATS: Reduce tax on UK Pensions
HMRC QROPS provider. Unlock your UK pension and access a 25% lump sum today.

Quote ID code "ABC" when contacting a QROPS specialist.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise

Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Making Contact With HMRC II

My thanks to a loyal reader who sent me this list of email addresses of the "great and good" (please note the "..") in HMRC and others with a passing interest in HMRC issues.

Maybe a bulk mailing of all of these people is worth trying, if all else fails when trying to resolve a tax issue/make contact with HMRC?

As with any list, it is time sensitive.

Alan.carter@hmrc.gsi.gov.uk

alison.kenyon@hmrc.gsi.gov.uk

andrew.cullenaine@hmrc.gsi.gov.uk

andrew.miller@hmrc.gsi.gov.uk

andrew.pardoe@hmrc.gsi.gov.uk

anne.shevas@hmrc.gsi.gov.uk

Avril.Clydesdale@hmrc.gsi.gov.uk

Barbara.e.Jones@hmrc.gsi.gov.uk

Basil.Rajamanie@hmrc.gsi.gov.uk

bernadette.kenny@hmrc.gsi.gov.uk

Bob.Gaiger@hmrc.gsi.gov.uk

bruce.stewart@hmrc.gsi.gov.uk

carol.mellor@hmrc.gsi.gov.uk

carole.henderson@hmrc.gsi.gov.uk

ccp.disclosure@hmrc.gsi.gov.uk

cherryne.mclennan@hmrc.gsi.gov.uk

cherryne.mclennan@hmrc.gsi.gov.uk

Chris.Hopson@hmrc.gsi.gov.uk

chris.tailby@hmrc.gsi.gov.uk

christopher.allen@hmrc.gsi.gov.uk

claire.gough@hmrc.gsi.gov.uk

clare.hutchison@hmrc.gsi.gov.uk

Clare.Merrills@hmrc.gsi.gov.uk

claudine.lashley@hmrc.gsi.gov.uk

Cliff.Hathaway@hmrc.gsi.gov.uk

colin.kirk@hmrc.gsi.gov.uk

Cosima.Duggal@hmrc.gsi.gov.uk

dave.hartnett@hmrc.gsi.gov.uk

david.b.bailey@hmrc.gsi.gov.uk

David.Hogg@hmrc.gsi.gov.uk

david.lowe@hmrc.gsi.gov.uk

david.richardson@hmrc.gsi.gov.uk

david.thomas@hmrc.gsi.gov.uk

Dawn.Charles@hmrc.gsi.gov.uk

dawn.page1@hmrc.gsi.gov.uk

derek.tilstone@hmrc.gsi.gov.uk

Des.crawford@hmrc.gsi.gov.uk

douglas.tweddle@hmrc.gsi.gov.uk

duncan.calloway1@hmrc.gsi.gov.uk

Elaine.Graham@hmrc.gsi.gov.uk

Emma.l.bailey@hmrc.gsi.gov.uk

Francis.Taylor@hmrc.gsi.gov.uk

gabs.makhlouf@hmrc.gsi.gov.uk

geoff.i.webb@hmrc.gsi.gov.uk

geoff.lloyd@hmrc.gsi.gov.uk

george.jones@hmrc.gsi.gov.uk

georgina.harper@hmrc.gsi.gov.uk

gill.jayes@hmrc.gsi.gov.uk

grant.smith@hmrc.gsi.gov.uk

Hasan.Mustafa@hmrc.gsi.gov.uk

Helen.Danson@hmrc.gsi.gov.uk

Helen.Jones@hmrc.gsi.gov.uk

hema.rana@hmrc.gsi.gov.uk

iain.mcneill@hmrc.gsi.gov.uk

jan.marszewski@hmrc.gsi.gov.uk

jane.frost@hmrc.gsi.gov.uk

jane.hodge@hmrc.gsi.gov.uk

jane.humphreys@hmrc.gsi.gov.uk

Jennie.Kendall@hmrc.gsi.gov.uk

John.brandwood@hmrc.gsi.gov.uk

john.loughney@hmrc.gsi.gov.uk

john.owen@hmrc.gsi.gov.uk

John.Spence@hmrc.gsi.gov.uk

jon.allen@hmrc.gsi.gov.uk

June.Davison@hmrc.gsi.gov.uk

karen.culliford@hmrc.gsi.gov.uk

katherine.fox@hmrc.gsi.gov.uk

Kathryn.Corcoran@hmrc.gsi.gov.uk

kathy.barnes@hmce.gsi.gov.uk

kevin.robertshaw1@hmrc.gsi.gov.uk

lisa.billard@hmrc.gsi.gov.uk

malcolm.phelps@hmrc.gsi.gov.uk

mark.fuchter@hmrc.gsi.gov.uk

nic.perks@hmrc.gsi.gov.uk

nicholas.clappen@hmrc.gsi.gov.uk

Nigel.Philipson1@hmrc.gsi.gov.uk

peter.starling@hmrc.gsi.gov.uk

robert.drummondmurray@hmrc.gsi.gov.uk

uktradeinfo@hmrc.gsi.gov.uk

val.hennelly@hmrc.gsi.gov.uk

val.n.price@hmrc.gsi.gov.uk

willie.hill@hmrc.gsi.gov.uk

bev.morgan@hmrc.gsi.gov.uk

chung-yin.chu@hmrc.gsi.gov.uk

customs.confidential@hmrc.gsi.gov.uk

darren.partridge@hmrc.gsi.gov.uk

don.macarthur@hmrc.gsi.gov.uk

duty.stamps@hmrc.gsi.gov.uk

Fiona.Cook@hmrc.gsi.gov.uk

graham.walton@hmrc.gsi.gov.uk

Ian.Tucker@hmrc.gsi.gov.uk

jane.farley@hmrc.gsi.gov.uk

John.Connor@hmrc.gsi.gov.uk

june.shearing@hmrc.gsi.gov.uk

kerrie.spendiff@hmrc.gsi.gov.uk

Kevin.rice@hmrc.gsi.gov.uk

lee.duffy@hmrc.gsi.gov.uk

Lenny.Barry@hmrc.gsi.gov.uk

Lisa.Billard@hmrc.gsi.gov.uk

lorna.mckinlay@hmrc.gsi.gov.uk

Maddy.Ratnett@hmrc.gsi.gov.uk

Maria.Finelli@hmrc.gsi.gov.uk

Mark.e.taylor@hmrc.gsi.gov.uk

marketing.online@hmrc.gsi.gov.uk

Martin.McDonnell@hmrc.gsi.gov.uk

martin.peach@hmrc.gsi.gov.uk

mary.hay@hmrc.gsi.gov.uk

mary.thompson@hmrc.gsi.gov.uk

melanie.dawes@hmrc.gsi.gov.uk

melanie.smith@hmrc.gsi.gov.uk

Melissa.McCumiskey@hmrc.gsi.gov.uk

melvyn.neate@hmrc.gsi.gov.uk

michael.hanson@hmrc.gsi.gov.uk

michael.hughes@hmrc.gsi.gov.uk

Michelle.Potts@hmrc.gsi.gov.uk

Mike.Burrell@hmrc.gsi.gov.uk

mike.eland@hmrc.gsi.gov.uk

Mike.Faulkner@hmrc.gsi.gov.uk

mike.norgrove@hmrc.gsi.gov.uk

Mike.Shipp@hmrc.gsi.gov.uk

mike.wells@hmrc.gsi.gov.uk

mitchell.johnson@hmrc.gsi.gov.uk

naomi.ferguson@hmrc.gsi.gov.uk

ncts.helpdesk@hmrc.gsi.gov.uk

nick.lodge@hmrc.gsi.gov.uk

nicolas.williams@hmrc.gsi.gov.uk

Nigel.daniels@hmrc.gsi.gov.uk

norman.gemmell@hmrc.gsi.gov.uk

northregionepuoperations@hmrc.gsi.gov.uk

open.days@hmrc.gsi.gov.uk

pa.harris@hmrc.gsi.gov.uk

pat.sorren@hmrc.gsi.gov.uk

patrick.o'brien@hmrc.gsi.gov.uk

paul.eaves@hmrc.gsi.gov.uk

paul.franklin@hmrc.gsi.gov.uk

Paul.Gray@hmrc.gsi.gov.uk

paul.king@hmrc.gsi.gov.uk

Paul.Mathews@hmrc.gsi.gov.uk

penny.ciniewicz@hmrc.gsi.gov.uk

powers.review-of-hmrc@hmrc.gsi.gov.uk

rakesh.bhandari@hmrc.gsi.gov.uk

ray.feeney@hmrc.gsi.gov.uk

ray.payne@hmrc.gsi.gov.uk

raymond.evans@hmrc.gsi.gov.uk

richard.alderman@hmrc.gsi.gov.uk

richard.mcguire@hmrc.gsi.gov.uk

Richard.Riley@hmrc.gsi.gov.uk

Ron.Barrie@hmrc.gsi.gov.uk

roy.clark@hmrc.gsi.gov.uk

Ruth.bulteel@hmrc.gsi.gov.uk

sandra.tudor@hmrc.gsi.gov.uk

sarah.knight@hmrc.gsi.gov.uk

sarah.moore2@hmrc.gsi.gov.uk

sarah.walker2@hmrc.gsi.gov.uk

sdsteam@hmrc.gsi.gov.uk

sean.griffin@hmrc.gsi.gov.uk

Sheila.Good@hmrc.gsi.gov.uk

simon.norris@hmrc.gsi.gov.uk

Simon.Oliver@hmrc.gsi.gov.uk

simon.p.smith@hmrc.gsi.gov.uk

simon.smith@hmrc.gsi.gov.uk

Sinead.Murray@hmrc.gsi.gov.uk

stephen.banyard@hmrc.gsi.gov.uk

steve.coad@hmrc.gsi.gov.uk

steve.coomber@hmrc.gsi.gov.uk

steve.lamey@hmrc.gsi.gov.uk

stuart.hartlib@hmrc.gsi.gov.uk

sue.davies2@hmrc.gsi.gov.uk

suzanne.bartlett@hmrc.gsi.gov.uk

Tom.Waples@hmrc.gsi.gov.uk

valerie.hagan@hmrc.gsi.gov.uk

vic.evans@hmrc.gsi.gov.uk

aidan.callan@hmrc.gsi.gov.uk

alec.cross@hmrc.gsi.gov.uk

alison.kenyon@hmrc.gsi.gov.uk

andrew.cullenaine@hmrc.gsi.gov.uk

andrew.hayward@hmrc.gsi.gov.uk

andrew.mawson@hmrc.gsi.gov.uk

anne.shipton@hmrc.gsi.gov.uk

bob.decroos@hmrc.gsi.gov.uk

bruno.giordan@hmrc.gsi.gov.uk

caroline.halls1@hmrc.gsi.gov.uk

chief.operations@hmrc.gsi.gov.uk

colin.mcHardy@hmrc.gsi.gov.uk

Craig.richardson@hmrc.gsi.gov.uk

customs.confidential@hmrc.gsi.gov.uk

Daniel.birkett@hmrc.gsi.gov.uk

David.mcintyre@hmrc.gsi.gov.uk

domains@hmrc.gsi.gov.uk

duncan.calloway1@hmrc.gsi.gov.uk

envirotax.bst@hmrc.gsi.gov.uk

gemma.beardsley@hmrc.gsi.gov.uk

geoff.i.webb@hmrc.gsi.gov.uk

Gill.valentine@hmrc.gsi.gov.uk

Gina.Ridley@hmrc.gsi.gov.uk

Graham.Taylor1@hmrc.gsi.gov.uk

Guy.Clarke@hmrc.gsi.gov.uk

guy.westhead@hmrc.gsi.gov.uk

hasmukh.dodia@hmrc.gsi.gov.uk

hazel.challenger@hmrc.gsi.gov.uk

hazel.kilpatrick@hmrc.gsi.gov.uk

henry.hoad2@hmrc.gsi.gov.uk

intenquiries@hmrc.gsi.gov.uk

intenquiries@hmrc.gsi.gov.uk

jobs.hmrc@hmrc.gsi.gov.uk

John.J.Hughes@hmrc.gsi.gov.uk

Joy.Guthrie@hmrc.gsi.gov.uk

julie.dufty@hmrc.gsi.gov.uk

kathleen.silvestro@hmrc.gsi.gov.uk

Kevin.Golightly@hmrc.gsi.gov.uk

lenny.barry@hmrc.gsi.gov.uk

lisa.billard@hmrc.gsi.gov.uk

maddy.ratnett@hmrc.gsi.gov.uk

Malcolm.Taylor@hmrc.gsi.gov.uk

malcolm.white@hmrc.gsi.gov.uk

margaret.allcock@hmrc.gsi.gov.uk

mark.w.young@hmrc.gsi.gov.uk

mary.thompson@hmrc.gsi.gov.uk

matthew.rablen@hmrc.gsi.gov.uk

McClory@hmrc.gsi.gov.uk

melanie.smith@hmrc.gsi.gov.uk

Michelle.McNicholas@tsol.gsi.gov.uk

moneylaunderingpolicy@hmrc.gsi.gov.uk

nicholas.clappen@hmrc.gsi.gov.uk

nicholas.williams@hmrc.gsi.gov.uk

northregionepuoperations@hmrc.gsi.gov.uk

pa.harris@hmrc.gsi.gov.uk

pat.bell@hmrc.gsi.gov.uk

patrick.wilson@hmrc.gsi.gov.uk

paul.myers@hmrc.gsi.gov.uk

Rhiannon.cross@hmrc.gsi.gov.uk

Richard.Crerar@hmrc.gsi.gov.uk

richard.mcguire@hmrc.gsi.gov.uk

Richard.Riley@hmrc.gsi.gov.uk

richard.tomsett@hmrc.gsi.gov.uk

Sean.Rabbett@hmrc.gsi.gov.uk

sharon.mole@hmrc.gsi.gov.uk

stephen.matthews@hmrc.gsi.gov.uk

Suzanne.west@hmrc.gsi.gov.uk

Sylvia.Cranston@hmrc.gsi.gov.uk

turn@hmrc.gsi.gov.uk

Val.Campbell@hmrc.gsi.gov.uk

phishing@hmrc.gsi.gov.uk

aidan.callan@hmrc.gsi.gov.uk

Alan.Chambers@hmrc.gsi.gov.uk

andrew.button@hmrc.gsi.gov.uk

andrew.pardoe@hmrc.gsi.gov.uk

bill.carr@hmrc.gsi.gov.uk

cheryl.weeks@hmrc.gsi.gov.uk

claire.gough@hmrc.gsi.gov.uk

Deepak.Singh@hmrc.gsi.gov.uk

geoff.i.webb@hmrc.gsi.gov.uk

iain.mcneill@hmrc.gsi.gov.uk

james.repper@hmrc.gsi.gov.uk

JCCC.Secretariat@hmrc.gsi.gov.uk

john.owen@hmrc.gsi.gov.uk

jon.allen@hmrc.gsi.gov.uk

June.Davison@hmrc.gsi.gov.uk

kevin.robertshaw1@hmrc.gsi.gov.uk

malcolm.phelps@hmrc.gsi.gov.uk

Mike.Hanson@hmrc.gsi.gov.uk

mike.pope@hmrc.gsi.gov.uk

nic.perks@hmrc.gsi.gov.uk

Nigel.Philipson1@hmrc.gsi.gov.uk

paul.oakes@hmrc.gsi.gov.uk

Richard.Summersgill@hmrc.gsi.gov.uk

Robin.Roberts@ezi.net

saorderline.ir@gtnet.gov.uk

Stuart.Cruickshank@hmrc.gsi.gov.uk

tellmemore@brandspanking.co.uk

val.n.price@hmrc.gsi.gov.uk

willie.hill@hmrc.gsi.gov.uk

andrew.turek@tsol.gsi.gov.uk

Ashley.Craske@tsol.gsi.gov.uk

bvinfo@tsol.gsi.gov.uk

caroline.anerville@tsol.gsi.gov.uk

christopher.knuckey@tsol.gsi.gov.uk

ClientCare@tsol.gsi.gov.uk

Contact.foi@tsol.gsi.gov.uk

daniel.denman@tsol.gsi.gov.uk

David.Bennet@tsol.gsi.gov.uk

david.dunleavy@tsol.gsi.gov.uk

david.sims@tsol.gsi.gov.uk

debbie.davies@tsol.gsi.gov.uk

Diane.Furnari@tsol.gsi.gov.uk

Elisabeth.Jenkisnon@tsol.gsi.gov.uk

emma.black@tsol.gsi.gov.uk

foi@tsol.gsi.gov.uk

frances.nash@tsol.gsi.gov.uk

gareth.buttrill@tsol.gsi.gov.uk

groupwise.postmaster@tsol.gsi.gov.uk

hayley.devine@tsol.gsi.gov.uk

ilana.conn@justice.gsi.gov.uk

Jason.Duck@tsol.gsi.gov.uk

john.davis@tsol.gsi.gov.uk

Kathy.hosker@tsol.gsi.gov.uk

laurance.odea@tsol.gsi.gov.uk

lee.john-charles@tsol.gsi.gov.uk

Lesley.Frost@tsol.gsi.gov.uk

liam.gleeson@tsol.gsi.gov.uk

Lydia.Hatton@tsol.gsi.gov.uk

mary.esplin@tsol.gsi.gov.uk

McNicholas@tsol.gsi.gov.uk

Michelle.McNicholas@tsol.gsi.gov.uk

Narita.Jally@tsol.gsi.gov.uk

nic.ash@tsol.gsi.gov.uk

ODea@tsol.gsi.gov.uk

peter.bennett@tsol.gsi.gov.uk

peter.whitehurst@tsol.gsi.gov.uk

philip.kent@tsol.gsi.gov.uk

privateoffice@attorneygeneral.gsi.gov.uk

privateoffice@attorneygeneral.gsi.gov.uk

privateoffice@attorneygeneral.gsi.gov.uk

Rakes.Parmar@tsol.gsi.gov.uk

robert.aitken@tsol.gsi.gov.uk

rukshana.shah@tsol.gsi.gov.uk

Ruth.Dunn@tsol.gsi.gov.uk

simon.harker@tsol.gsi.gov.uk

thetreasurysolicitor@tsol.gsi.gov.uk

Tim.Heywood@tsol.gsi.gov.uk

tom.macgruer@tsol.gsi.gov.uk

Trudy.Morgan@attorneygeneral.gsi.gov.uk

Urmila.Patel@tsol.gsi.gov.uk

Victoria.vincent@tsol.gsi.gov.uk

victoria.warren@attorneygeneral.gsi.gov.uk

zoe.bryanston-cross@tsol.gsi.gov.uk

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise

Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"