HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 19 August 2014

Homer's Catastrophic Mess

The Home Office has been told to pay £224M to Raytheon, a major US corporation it sacked for failing to deliver the secure borders programme.

The order to make the payments comes from a binding arbitration tribunal. Home Affairs Committee chairman Keith Vaz called it a "catastrophic result".

The e-Borders programme launched by Labour in 2003 was a £1BN attempt to reform border controls.

In 2007 Raytheon won a nine-year contract for the programme.

Three years later, the coalition government terminated the contract, after claiming it was failing. It said it had lost confidence in Raytheon to deliver the programme after it fell a year behind schedule.

Raytheon threatened to sue ministers for £500M, blaming the UK Border Agency (that name will ring a bell with loyal readers) for the failings, before the two sides entered into binding arbitration to reach a settlement.

The BBC notes that in its ruling, the arbitration tribunal did not pass judgement on whether Raytheon had failed to meet its contractual obligations - but it criticised UKBA officials for failing to properly brief the home secretary on whether the company had an arguable case to hold on to the deal.

The full ruling has not been made public, but the tribunal said the Home Office should make the following payments to Raytheon:
  • £50m in damages for ending the contract
  • £126m for assets the company delivered prior to being sacked, such as IT systems
  • £10m to settle complaints relating to changes to the original contract
  • £38m in interest payments
In a letter to the chairman of the cross-party Home Affairs Committee, Home Secretary Theresa May says:
"The government stands by the decision to end the e-Borders contract with Raytheon. This decision was, and remains, the most appropriate action to address the well-documented issues with the delivery and management of the programme.

The situation the government inherited was therefore a mess with no attractive options. All other alternatives available to the government would have led to greater costs than the result of this Tribunal ruling."
Mrs May is writing to the National Audit Office to ask it review how the e-borders scheme was managed from its inception.

Keith Vaz said:
"This is a catastrophic result. Minister after minister and successive heads of the UKBA told the select committee that the government was the innocent party and that Raytheon had failed to deliver.

It is now clear that the UKBA didn't know what they wanted from the e-Borders programme.

It is important that those who have responsibility should be held to account for failing the taxpayer in such a costly way."
Can you tell me children who was in charge of the UKBA and its predecessor during this period?

Yes, that's right Lin Homer!

She was appointed Director-General of the Immigration and Nationality Directorate in August 2005. The Home Office was re-organised in 2008, with the formation of the Border and Immigration Agency, later renamed the UK Border Agency, of which Homer became the first chief executive until 2011.

It is a sad fact of corporate and civil service life that in order to remove some senior managers who are deemed to be so incompetent and useless that their presence threatens the organisation itself, instead of firing them, they are promoted far far away.

Thus we may expect in the coming months another promotion for Homer, in order that she be removed from HMRC before she completely destroys it and fingers those who were responsible in the first place for putting her in charge of it.

Tax does have to be taxing.

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  1. Perhaps she will offer to repay her £20k bonus to set against these costs........oh, there is a pink pig flying overhead. I guess her next "promotion" will be somewhere really scary. Any suggestions?

  2. How about a replacement for the Commons Clerk instead of that Aussie who is unlikely to take up the appointment?
    Or replacing "Dear Old Amyas" at the NAO?
    Then there could be a nice job as chair of the ONR that's the Office for Nuclear Regulation, responsible for regulation and nuclear safety and security, excellent track record for that?
    Safest bet would be as CEO of the DANGO project (see, look it up folks, I'm not doing all the work for you!
    And finally, how about head of corporate entertainment at This one might be a little too stretching though.
    Good old Homer, consistent to the end.

  3. I remember when this was introduced, it was another case of The Emperor's New Clothes, even though it was patently not working properly from day 1. The money wasted is only the taxpayers so don't worry as they won't!

    As for a new role for Homer, how's about as the replacement EU High Representative?

  4. I missed Guido Fawkes' post on Homer this morning @ 8:57, read and then click on way over 100 comments for continued mirth...
    You are not alone Ken!

  5. Just the person you want in charge of commissioning HMRC's latest megalomaniac IT project, the Enterprise Data Hub.

  6. I have spent ages going through the DANGO list of associations wondering how many of those she could lead to the point of utter destruction. Then I realised it would be all of them