As per The Journal, HMRC have opened a "pioneering" digital centre in Benton, Newcastle.
David Gauke opened the centre, the first of its kind, which will help hundreds of thousands of people deal with their finances online.
“Being digital by default not only means creating simpler and better services for millions of HMRC customers, but saving tax payers’ money in the process too.
It’s a privilege to open the new HMRC digital delivery centre in Newcastle, which is pioneering the way in making services better and cheaper.Gauke sat in on a "customer" feedback session during his visit.
I look forward to seeing the results of their innovative work in the coming months and years.”
"Customers" had a chance to preview new transactions online which are currently in development, such as ‘friends and family’, which allows someone to nominate a person to act on their behalf in their tax matters.
They then fed back to the teams what they liked and disliked about the service on different platforms, and how it can be improved.
Their comments will be taken on in the next design stage of the services to benefit future customers who will use it when it is fully rolled out.
The future is firmly in front of us!
Tax does have to be taxing.
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