Dispute Resolution II

As per HMRC:

"HMRC looks back at the first nine months of the new review process

On 1 April 2009 HM Revenue & Customs (HMRC) introduced a new optional internal review process. Although the new system is still in its infancy, this seems a good time to take stock and to update people on progress.

HMRC worked closely with external stakeholders in the development of internal review and this publication reflects our continuing commitment to openness."

"Outcomes excluding penalty cases 3,443 cases out of 18,526
Upheld: review complete – 2,603 (76 per cent)
Deemed Upheld: time limit expired – 20 (1 per cent)
Varied – 349 (10 per cent)
HMRC decision cancelled - 471 (14 per cent)

Outcomes penalty cases 15,083 cases out of 18,526
Upheld: review complete – 6,281 (42 per cent)
Deemed upheld: time limit expired – 48 (0 per cent)
Varied – 793 (5 per cent)
HMRC notice cancelled – 7,961 (53 per cent)"

For clarity:

- 24% of non penalty cases were varied or cancelled
- 58% of penalty cases were varied or cancelled

The results clearly show that it is in the interests of the taxpayer (where there is reason to doubt HMRC's assessment) to complain.

Tax does have to be taxing.

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