Unsurprisingly the Public Accounts Committee (PAC) has expressed serious concerns about HMRC's digital policy.
Digitising the Tax System (MTD)
PAC is quoted by Accountancy Age
“HMRC is staking a great deal on the success of its plans to digitise
the tax system, but once again it lacks an adequate plan if demand for
its call centres does not reduce as quickly as it hopes.”
meet the challenges of cutting spending, restructuring its business,
dealing with Brexit, relocating staff, and replacing a major IT
Also, HMRC must agree on a contingency plan with HM Treasury
in case its projections are inaccurate. Meg Hillier, MP, chair of the
“Contingency planning should not be an optional extra.
HMRC plays a vital role, it is disconcerting that
again we must raise concerns about customer service and transparency in
the tax system. The lack of a convincing fall-back plan to safeguard
service remains a looming threat.”
“Complete failure” of Concentrix
The Concentrix farce also came in for a well desrved kicking.
There has been “unnecessary hardship and suffering” due to the “complete failure” of the contract of HMRC with Concentrix. The actions of Concentrix resulted in many tax claimants being wrongly accused of fraudulent claims and lost their payments.
“We look forward to meaningful action to prevent a
repeat of the failings embodied by its contract with Concentrix, a
venture with appalling human consequences.”
Let's see what the future will bring!
Tax does have to be taxing.
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