It seems that thousands of complaints about incorrect tax bills, codes and unpaid credits are being thrown out by HMRC without investigated by an impartial adjudicator.
‘HMRC is clearly not doing enough to highlight the adjudicator service to taxpayers. And even those that do know about it often don’t have the energy or expertise to take on that fight.Many will have been repeatedly stonewalled and are so worn down that they would rather give up and move on — which is worrying because time and time again, HMRC will tell you they are right even when they are wrong.’
‘There is evidence to suggest that for every customer who complains to an organisation, there are many more who have been treated similarly who do not.’
Tax does have to be taxing.
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