HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 13 April 2010

HMRC Staff Survey Published 2010

As promised here is HMRC's staff survey (published February 2010), which has yet to appear on their website.

- HMRC Full Final
- HMRC People Survey 2010

The People Survey measures employee engagement. Engaged employees feel they belong to an organisation that motivates them to do their very best. They care about its future and will put in more effort to help it meet its goals and objectives.

Across the Civil Service, the Cabinet Office measures employee engagement in three ways:
•SAY – whether someone speaks positively about their department
•STAY – whether they want to stay with their department
•STRIVE – whether they feel encouraged to support their department to deliver and
succeedt (sic page 2 has this spelling mistake)

The results are not stunning, eg:

- 18% are proud to work for HMRC
- 14% would recommend working for HMRC
- 13% feel HMRC motivates them to achieve it's (sic an error of grammar this time) objectives
- 61% didn't have confidence in the decision made by HMRC's senior managers
- 67% didn't feel that change was well managed
- 60% didn't see career development opportunities in HMRC
- 63% don't believe that HMRC managers will take action as a result of the survey
- 24% want to leave HMRC within 1 year

Page 12 shows HMRC consistently very low/at the bottom of the pile when compared to other public sector departments eg:

- bottom when asked if work gives a personal sense of accomplishment
- bottom when asked if they are proud to tell others they work for HMRC
- bottom when asked if they would recommend HMRC as a great place to work
- 95 out of 96 (almost bottom) when comparing leadership and change management

All in all a pretty dismal performance.

However, be not alarmed, Lesley Strathie (CEO) is upbeat; as per the HMRC intranet:

"Today we are publishing the results of our latest People Survey. I would like to start by thanking everyone who took part. More than 53,000 people responded, more than last year's pilot survey, and I am grateful so many of you took the time to share your views and opinions.

I am pleased to see a big rise in the number of people who find their work both interesting (73 per cent) and challenging (59 per cent). The report also shows that we have begun to make progress in ensuring our people feel involved in the important decisions that affect their work. People across our Department clearly value their colleagues and know they will support them.

The results for line managers, who are easily the biggest influence on how someone feels about their job, have continued to increase. The number of people who receive regular feedback on their performance has risen significantly (57 per cent up from 47 per cent), while 60 per cent have confidence in their manager’s decisions and 70 per cent say their manager recognises when they have done their job well. These results are a tribute to the hard work and dedication of many of our managers.

It is also reassuring that the overwhelming majority of people are clear what is expected of them in their jobs, although the results are slightly down on equivalent questions in the last survey.

Although the results in these areas are encouraging, we clearly have a considerable way to go. The survey raises a number of significant issues around the way leadership is viewed within the Department, which we will focus on in the coming months. There is also dissatisfaction with the way change is managed.

Career development is another big issue, with fewer people believing there are opportunities for them within the Department. Although 75 per cent say they have the right skills to do their jobs, only 20 per cent think the learning and development they have done at work has helped them develop their careers.

These issues are very much on our agenda and have been highlighted by the Capability Re-Review team. There are no simple or straightforward solutions to many of these issues and your support will be invaluable in helping us address them.

There is clearly a lot of information here for our senior team to examine and discuss. ExCom will be meeting later this month to discuss what you have told us and agree action. We will let you know what that means for you and your area as soon as possible (sic no fullstop)

We will be holding a staff dial-in on 17 February. ExCom and I will be very pleased to answer any questions you have and listen to your views on the actions we all need to take.

I am grateful to everyone in our People Function for the tremendous work they have done since the pilot survey and to our Engagement Champions across the Department for their support.

Finally, thank you for your participation.

Lesley Strathie
Chief executive and permanent secretary

February 2 2010

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise

Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (, also available via the domain, is brought to you by "The Living Brand"


  1. What planet is Lesley Strathie on ? - as a humble AO with 22 years service (no promotions since I joined)she doesnt realise (or doesnt care) that she isnt carrying the workforce with her, mind you as she has her own pension pot she isnt affected by the proposed Civil Service Compensation Scheme.
    I will stick it out till I retire OR get offered a payout.

  2. I will stick it out till I retire OR get offered a payout.

    Says it all really.

  3. "as a humble AO with 22 years service (no promotions since I joined)"
    No disrespect but I can't believe you have stayed with them. Do you not think, either, line managers, the individuals who wrote your appraisals over those years may have had something to do with you being nailed to the same grade for 22 years? Did you notice colleagues who maybe began years after you being promoted?
    I gave C&E/HMRC 7 years as an AO to invest in my development, they failed and I got out. I would have left much earlier if I had of known of the mess that was to come.
    I was lucky as I got out just before the unemployment went through the roof but I really feel sorry for people stuck with that rubbish year after year.

    "60% didn't see career development opportunities in HMRC"
    I thought that would have been 70-80 percent.

  4. Strathe is a glib garbager (except she ain't that glib).

    The survey is fixed with the usual multi-choice crap (do you love your dept a little, a lot, a really, really lot etc).

    If they just sent out an empty box and said "Fill in what you think of HMRC" most of it would be unprintable and even the non-obscene bits would so damn the entire worthless boss culture and boss class of HMRC that not one word of it would see the light of day.

  5. Lying bitch. Everyone I know despises her.

  6. What gets me is the fact somebody no more than a supervisor has the power to deny permission for someone to attend a medical appointment.

    Well it will turn out to be a very embarrassing for that person if the missed appointment results in complications.

  7. What gets me is the fact somebody no more than a supervisor has the power to deny permission for someone to attend a medical appointment.

    Or, if they don't deny permission, they deny you the ability to claim the time off, even if you can't possibly get an appointment outside of your working hours. They do this even if they break the Disability Discrimination Act by doing so.

  8. Disability Discrimination Act

    Thanks for that. I will look into that one becuase I think it is time this twat got a taste of his own bullying medicine.

    And for the record I do not work for HMRC but have to endure the fallout from my partner working for it.

  9. Just to clarify my comments on the DDA - there are only certain medical conditions covered by it, and I suggest your partner consults his/her union H&S rep (or someone else in the know) before trying to use it against his/her tw@ manager.

  10. 14 April 2010 23:06

    Cheers for that.

    I am more upset by this because the appointment although routine was related to some emergency surgery a couple of years ago. My partner is actually looking at leaving soon and once they have left I am going to publish a lot of details and names about what it is like to live with the fall out from HMRC.

    This is just another incident added to the list.

  11. My partner has had another lecture regarding their performance/stats and the usual threats regarding dismissal. When will the twat of a team leader realise that they are on a looser and is going to have to carry out the threat of dismissal or look an even bigger twat for making so many threats and not carrying them through.

    You see there comes a point where somebody realises that no matter what they do they will always be doing things wrong in the eyes of a twat. Once they get to that point they give up trying and just wait for the day to come where they can post full details and names on sites like this under their own name.