The Low Income Tax Reform Group (LITRG) has called for there to be a simplification of the language used in HMRC's forms and communications.
LITRG notes that HMRC have carried out numerous research projects to assess the needs of their customers. However, LITRG note that turning the feedback into reality has not happened.
They note that last October President Obama signed the Plain Writing Act 2010, which requires the US federal government to write all new publications, forms, and publicly distributed documents in a "clear, concise, well-organised" manner.
LITRG believe that were a similar act to be enacted in the UK, it would save LITRG countless hours of commenting upon badly drafted Government forms, leaflets and general guidance.
It would also give "the unrepresented taxpayer a fighting chance of helping themselves when trying to cope with HMRC obligations. It would certainly reduce error to a considerable degree".
Please feel free to post your examples of "confusing language" that you have encountered in HMRC communications.
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