It is the flavour of the month for businesses and the civil service to blame their failings on Covid.
However, as HMRC's performance stats show, its performance has been shite for longer than Covid.
The speed of calls answered on the Covid helpline was a stark contrast to the agent dedicated line, where the average speed of answer was 12:04 minutes in 2020/21, and agents faced further heartache when the line was withdrawn in March 2020.
The average call waiting times throughout the past year were outlined as:
- 17:34 minutes during March 2021
- 15:23 minutes during quarter 4
- 12:04 minutes over the whole financial year
As per the ICAEW Tax Faculty:
“The last time that HMRC met its targets of average call waiting time of less than five minutes and no more than 15% of callers waiting for more than 10 minutes was 2017/18, which suggests that there are fundamental problems.”
Tax does have to be taxing.
Tax Investigation Insurance
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Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.
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- Attend any meeting with HMRC
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