HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Wednesday, 5 January 2022

HMRC Pauses Webchat for Three Months


HMRC are pausing webchat for three months, apparently it is inefficient for people with complex tax queries.

HMRC say supporting PAYE customers with coding queries takes 84% longer via webchat than it does over the phone. Payments in Child Benefit and Registrations in VAT both take around 50% longer.

Surely this now forces people to try to use the already under-performing phone lines, or end up using an accountant (at extra cost)?

Someone should tell the government, that webhat is off the air, as their website still claims you can use it!

Tax does have to be taxing.

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1 comment:

  1. Welcome to 2022 Ken!

    As to your comments re "Webchat", you really couldn't make it up, could you? Did you? Shirley Knott!