HMRC Blasted For Closing Helpline

 

HM Revenue and Customs (HMRC) has been accused of a "failure of leadership" after it announced that it would be closing one of its self-assessment phone lines for three months over the summer. The helpline, which receives more than five million calls from taxpayers each year, will be closed from June 12 to September 1.

In a letter to the Treasury Committee, HMRC said that the closure was necessary to deploy 350 advisers elsewhere in the organization. However, the committee's chair, Harriett Baldwin, said that she was "disappointed by the lack of detail and transparency" displayed by HMRC in response to her questions about the closure.

"There is clearly a lack of clarity over the impact this decision will have on taxpayers," Baldwin said. "I am also concerned that HMRC did not consult third parties on the impact of the closure before making the decision."

The closure of the helpline has been met with widespread criticism from taxpayers and tax professionals. The Chartered Institute of Taxation said that the decision was "short-sighted" and "will cause significant disruption" to taxpayers.

The Federation of Small Businesses (FSB) said that the closure would be "a major blow" to small businesses, who rely on the helpline for support with their tax affairs.

"This is a clear example of HMRC failing to put taxpayers first," said FSB National Chairman Mike Cherry. "The closure of this helpline will make it much harder for small businesses to get the help they need when it comes to their taxes."

HMRC has defended the closure of the helpline, saying that it is necessary to ensure that the organization is "efficient and effective". However, the decision has raised serious questions about the leadership of HMRC and its commitment to providing taxpayers with the support they need.

The closure is a clear sign of failure of leadership and that it will cause significant disruption to taxpayers.

HMRC needs to reconsider its decision and to reopen the helpline as soon as possible. The government needs to hold HMRC to account for its poor decision-making.

This is a clear example of HMRC putting its own interests ahead of those of taxpayers, it is unacceptable and must be stopped.

Tax does have to be taxing.

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HMRC Self-Assessment Helpline Closure Strands Construction

 

The construction industry's army of self-employed workers have been left stranded after HM Revenue and Customs (HMRC) closed its self-assessment helpline for 12 weeks.

The helpline, which is normally open from 8am to 6pm Monday to Friday, was shut down on June 12 and will not reopen until September 4. This means that self-employed construction workers who need help with their tax returns or other queries will have to go without support for the next three months.

This has caused widespread anger and frustration among self-employed construction workers, who say that the closure of the helpline is a major inconvenience and could lead to mistakes being made on their tax returns.

"This is a complete disaster," said one self-employed construction worker. "I've been trying to get through to HMRC for weeks, but I can't get through. I need help with my tax return, but I don't know what to do."

Another self-employed construction worker said: "I'm really worried about making a mistake on my tax return. I've never done one before, and I don't know what I'm doing. I wish the helpline was still open so that I could get some help."

HMRC has defended the closure of the helpline, saying that it is necessary to free up staff to deal with more urgent cases. However, self-employed construction workers are not convinced.

"This is just a way for HMRC to save money," said one worker. "They don't care about us. They just want to make our lives as difficult as possible."

The closure of the helpline is the latest in a series of problems that have faced self-employed construction workers in recent years. In 2019, HMRC introduced a new online tax return system that was plagued with problems. Many self-employed workers were unable to file their tax returns on time, and some were even threatened with penalties.

The closure of the helpline is another blow to self-employed construction workers, who are already facing a number of challenges, including rising costs and a shortage of skilled workers.

"This is just another way for the government to make life harder for us," said one worker. "We're already struggling, and now this. It's just not fair."

The closure of the helpline is a major inconvenience for self-employed construction workers, and it is likely to lead to mistakes being made on tax returns. It is also another sign of the government's neglect of the self-employed sector.

Tax does have to be taxing.

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HMRC Fines Low Earners Who Owe No Tax!

 

This thread shows that HMRC is fining people on low incomes (who owe no tax) for not submitting a tax return.

Our new report: 40% of all HMRC late filing penalties charged to people who don't earn enough to pay tax.

420,000 penalties charged to people on low incomes over the last four years. Article here: https://t.co/khNZVStrCO

Thread follows

— Dan Neidle (@DanNeidle) June 26, 2023

The UK tax system is supposed to be progressive, meaning that those who earn more pay more tax. But a new report has revealed that 40% of all HMRC late filing penalties are charged to people who don't earn enough to pay tax.

This is a scandal. It means that people who are already struggling to make ends meet are being punished for not filing a tax return, even though they owe no extra tax.

There are a number of reasons why people might not be able to file their tax returns on time. They might be working multiple jobs, caring for a family, or simply struggling to keep track of their finances. Whatever the reason, it's clear that these people are not trying to evade tax.

But HMRC doesn't seem to care. They're happy to slap these people with hefty fines, even though they know that the fines will only make their financial situation worse.

This is not just unfair, it's also counterproductive. Charging people who don't earn enough to pay tax with late filing penalties is only going to drive them further into poverty.

It's time for HMRC to change their ways. They need to stop targeting the poor and focus on those who are actually trying to evade tax.

In the meantime, if you're one of the many people who have been hit with a late filing penalty, don't give up. You may be able to appeal the penalty if you can show that you had a reasonable excuse for not filing your return on time.

The tax system should be there to help people, not punish them.

These people are already struggling to make ends meet, and now they're being punished for not being able to file their tax returns on time. It's a disgrace.

I urge everyone to contact their MP and demand that they take action to stop this injustice. Go back to how the law was before 2011, when late filing penalties would be cancelled if, once a tax return was filed, there was no tax to pay.

 
Tax does have to be taxing.

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MTD Is A Costly Failure

 

In a recent appearance before a committee of MPs, the hapless and hoepless HMRC chief executive Jim Harra admitted that HMRC had underestimated the scale and complexity of the Making Tax Digital (MTD) scheme. This has led to multiple delays and a budget overrun of more than £1bn.

MTD is an HMRC initiative that aims to move the UK tax system into the digital age. Under MTD, businesses and self-employed individuals are required to keep digital records of their income and expenses, and to submit quarterly updates to HMRC using approved software.

HMRC originally estimated that MTD would cost £226m to implement. However, the cost has now spiralled to over £1.3bn. This is due to a number of factors, including the complexity of the system, the need to upgrade HMRC's IT infrastructure, and the fact that many businesses and self-employed individuals have struggled to adopt the new system.

The delays to MTD have also been significant. The scheme was originally due to be rolled out in 2019, but this has been pushed back several times. The latest estimate is that MTD will not be fully implemented until 2026.

The problems with MTD have led to criticism from businesses and self-employed individuals. Many people have complained that the system is too complex and expensive, and that it has not delivered the promised benefits.

In his appearance before the MPs, Harra acknowledged that the government had made mistakes with MTD. He said that the scheme was "more complex than we thought" and that "we underestimated the challenges".

Harra said that HMRC is now working to address the problems with MTD. He said that HMRC is "committed to making MTD work" and that the scheme will "deliver real benefits for taxpayers".

However, it remains to be seen whether MTD will be able to overcome its current problems and deliver on its promises. The scheme has already been delayed and overspent, and it is unclear whether businesses and self-employed individuals will be able to adopt it on a widespread basis.

The fact is that HMRC has screwed this up big time, and there is no way of God's earth they will get this monstrosity working. As such, we can expect more billions to be wasted before soemone finally pulls the plug.

In the meantime Harra really, really, really should resign!

Tax does have to be taxing.

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Systems Outage Warning

 

We will be completing planned upgrades to some of our IT to make them more resilient, reliable and secure. This means some of our helplines, webchats and online services will be unavailable or have limited functionality from midday on Friday 23 June until 9am on Monday 26 June. pic.twitter.com/ZeBrcO80UV

— HM Revenue & Customs (@HMRCgovuk) June 21, 2023

Tax does have to be taxing.

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HMRC Doesn't Know What a Decent Service Is!

 

Flaw in this is that HMRC have no model for what a decent service is

🤭🤦‍♀️😱😈

Their service baseline is so low to start with https://t.co/uwfzb7zRE8

— CheapAccounting.co.uk (@cheapaccounting) June 21, 2023

Tax does have to be taxing.

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UK Tax System Obstructs Economic Vitality

 

Katharine Arthur, head of private client at haysmacintyre, has noted that the appeals from the Treasury Committee to scrutinise the UK Government’s tax system are “long overdue”.

The UK’s tax system is an obstruction to economic vitality, creating compliance burdens, confusion, and disincentives to work or grow a business, as stated by the cross-party Committee of MPs in a recent report.

The Committee’s conclusion is that the Chancellor’s choice to dissolve the Office of Tax Simplification (OTS), an independent body that provides counsel on tax simplification, runs the risk of conveying that it is not a priority for the Government.

Harriett Baldwin, MP and chair of the Treasury Committee, said: 

“Disbanding the office established to champion tax simplification risks signalling the Government is not serious about the task at hand.

Action needs to be taken, and public scrutiny of Government efforts is vital. That’s why we’re calling for the Government to report to our committee each year on the success of the Treasury’s tax simplification efforts.”

Arthur concurs, and states that closing the OTS looks like another “ill-conceived decision”.

“Leaving aside the revolving door of disastrous tax changes last year, the Government has made seemingly little progress towards simplifying the system.

Now it’s time to see whether the Government is ready to act.

If the last year in tax has taught us anything, it is that confusion does not breed confidence and that we are at a point where the system is buckling under its own weight, reform is nigh,”

Well said!

Tax does have to be taxing.

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MTD is Out of Control!

 

A damning report issued by the National Audit Office (NAO) on HMRC's Making Tax Digital (MTD) scheme suggested it is expected to cost around five times its original 2016 budget and excluded upfront costs of £1.5bn from its business cases.

Accounting bodies such as the Chartered Institute of Taxation have labelled the project “out of control” and called for HMRC to “pause and take stock”, backing the NAO’s call for a separate business case for MTD for income tax self assessment.

As per the report:

"HMRC’s initial timeframe for MTD was unrealistic. It did not allow sufficient time for HMRC to explore the full range of options that would achieve the programme’s aims and select one that it could implement.

Each announcement has set an ambitious timeframe for delivery, with several aspects of the MTD programme to be delivered in parallel. The repeated delays and rephasing of MTD has undermined its credibility and increased its costs. There is a risk that delivery partners and taxpayers disengage from a programme that can only succeed if those groups significantly change their behaviour. Higher costs were not inevitable, had HMRC taken more time to plan and consider the realism of the options.

HMRC has not demonstrated the programme offers the best value for money for digitalising the tax system, with later business cases significantly underplaying the total cost to customers of making the change. The programme should now develop a robust business case which includes a comprehensive and up-to-date assessment of the costs to customers of implementing MTD. Planning has been too high-level and the risk remains that further delays will add costs and defer benefits. HMRC is reviewing how MTD will work for businesses and landlords with lower Self Assessment income. It should take this opportunity to assess how far the programme is improving services, reducing burdens, and making the tax system easier to comply with and use lessons from this review to ensure the wider programme is finally on track to secure the benefits it has long promised."

Both HMRC and MTD need to be scrapped, neither are fit for purpose!

Tax does have to be taxing.

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HMRC Doesn't Know Its Arse From Its Elbow

 

Helplines for VAT have not been closed. The changes from today affect Self Assessment enquiries only and, mindful that the SA deadline is not until 31 Jan 2024, are designed to free up hundreds of advisors to deal with more urgent enquiries.

Details here: https://t.co/7DO0uOI7BF

— HMRC Press Office (@HMRCpressoffice) June 12, 2023

With respect are you not aware of this?https://t.co/i9jjExdLtR

— CheapAccounting.co.uk (@cheapaccounting) June 12, 2023

Tax does have to be taxing.

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HMRC To Close Self Assessment Helpline for 3 Months

 

HMRC has announced that it will close its self assessment helpline and be trialling a seasonal model for the self assessment helpline, where queries will be redirected to digital services – such as online guidance, digital assistant and webchat – from 12 June until 4 September. 

The sudden closure decision was taken with no prior consultation and gives taxpayers only four days’ warning. 

The tax department explained that the “seasonal model” will free up 350 full-time equivalent HMRC advisers to answer calls and taxpayer correspondence in other areas, and this will enable the advisers to answer 6,600 calls each day.

Lying Twats!

Tax does have to be taxing.

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Trust in HMRC "Hammered"

 

The Chartered Institute of Taxation (CIOT) has warned that poor service levels at HM Revenue and Customs (HMRC) are "hammering away" at trust in the tax system.

In his inaugural speech, new CIOT president, Gary Ashford, said that HMRC has 6,000 fewer customer service staff than it did five years ago. He argued that this has led to "unacceptable" delays in processing tax returns and dealing with queries.

Ashford said that poor service levels are not just a "pain" for taxpayers and advisers, but they also "harm tax compliance, hinder business activity and hammer away at trust in the tax system".

He called on the government to provide HMRC with the resources it needs to improve its service levels.

The CIOT's warning comes as HMRC is facing increasing pressure to collect more tax revenue to fund the government's spending plans.

However, Ashford said that HMRC's focus on collecting more tax should not come at the expense of providing good service to taxpayers.

He said that "a strong economy needs an effective tax system" and that "trust is essential for an effective tax system".

What does this mean for taxpayers?

The CIOT's warning is a reminder that taxpayers have a right to expect a good level of service from HMRC.

If you are experiencing problems with HMRC, you should contact them directly to raise your concerns.

You can also contact the CIOT for advice.

What can be done to improve HMRC's service levels?

The CIOT has made a number of recommendations to improve HMRC's service levels. These include:

• Increasing the number of customer service staff
• Investing in new technology to improve efficiency
• Making it easier for taxpayers to contact HMRC
• Providing more information and guidance to taxpayers

The government has said that it is committed to improving HMRC's service levels. However, it remains to be seen whether these measures will be enough to address the concerns raised by the CIOT.

Tax does have to be taxing.

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HMRC Continues To Be Shite

How the hell can I do my job if I phone HMRC and there is a message which says "We're very busy right now. Please call back later." and then disconnects the call? Succcessive Governments have turned us into a third world country. BTW HMRC have imposed a time limit for my reply!

— Stuart Jones (@StuartJones) June 2, 2023

Tax does have to be taxing.

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