Helplines for VAT have not been closed. The changes from today affect Self Assessment enquiries only and, mindful that the SA deadline is not until 31 Jan 2024, are designed to free up hundreds of advisors to deal with more urgent enquiries.
— HMRC Press Office (@HMRCpressoffice) June 12, 2023
Details here: https://t.co/7DO0uOI7BF
With respect are you not aware of this?https://t.co/i9jjExdLtR
— CheapAccounting.co.uk (@cheapaccounting) June 12, 2023
Tax does have to be taxing.
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Another suggestion, put the staff that are being taken off the Helpline in to dealing with post arrears.
ReplyDeleteWouldn't they be better just doing that?
It's a new one on me. HMRC are mentioned in a Rap Song!
ReplyDeleteThe lamestream media have got wise to the helpline closing. Not to worry, it's reopening in September, unfortunately Joe Punter will have to use the chatbot over the summer.
https://www.bbc.com/news/uk-politics-65894930
As a HMRC caseworker for nearly 20 years I apologise for the ever worsening customer service we now give. No amount of spin from the top can alter the fact we have 30k fewer members of staff than in 2010 and 6k fewer staff in customer services alone. They want you all to go digital and they want rid of us. WFH 2 days a week 100% has not caused the shambles HMRC finds itself in, I do more work at home than I ever do in the noisy office. You all need to write to your MPs to get HMRC properly funded and unmerge the back office with the call centre and let us all get on with the work we are poorly paid (the 2 bottom grades now get paid the same min wage) to do. Remember when you do finally get in touch with a member of staff its not their fault the way things have gone and how poorly trained the new recruits are (used to be months of training now its 2 weeks at most).
ReplyDelete@14 June 2020 21:30. Oh please, don't feel the need to apologise for the horror show that is HMRC.
ReplyDeleteAs a call handler, respectfully, you are so far down the food chain as to be quite blameless and, chances are, the senior management are mocking you - perhaps, right now (it's how they roll, sadly).
Also, no point writing to MPs, they will do nothing, such is their cosy relationship with HMRC and their willingness to accept any statement from senior management without challenge.
There are so many HMRC scandals swirling around social media:
- elites being 'let off' their tax obligations
- the loan charge scandal, with reported suicides
- HMRC staff bullying allegations, with reports from those pushed to a very dark place by workplace abuse
- the self assessment 'helpline' closing for 3 months!!!
It is beyond a letter writing task. What's needed is an unrelenting investigation into all the failures and misconduct, with the negligent and corrupt held personally liable. And, I'm afraid, if evidence of offences emerges, that must include prosecutions. If they've done nothing wrong they have nothing to fear. Otherwise, throw the book at these scumbags.
Written by a former HMRC Manager with service spanning three decades.
Just read above post so so true l worked for them for 20 years all the management were only interest in the current office gossip. Working on a taxpayers case always came second to the gossip and destroying people's lives mine included.Truth never got in the way of a good vindictive gossip
DeleteYou served longer than me. I did 18 years. Agree with above. They are vindictive, vile scumbags
DeleteRe comment ,05/04@18.46.The worst backstabbers were your so called friends or frienemies as l now realise. I must have been really stupid years ago l helped every new person on the team.l didn't realise they had an agenda be nice to me to learn job then belittle me. I guess you experienced the same.
DeleteI wrote the comment on 14 June . I genuinely didn't know about HMRC's bullying problems. Sorry . When I worked for HMRC I was too busy brown nosing managers for my 16k a year
ReplyDeleteYou were not alone in that, so many brown nosers in HMRC, unfortunately part of the problem that enables the bullying culture
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