A highly critical National Audit Office report in May found taxpayers had spent a cumulative 798 years on hold to speak with call-centre staff in 12 months and were being "let down" by poor service levels.
Reeves has decided to appoint exchequer secretary to the Treasury James Murray as chair of HM Revenue and Customs’ board to “strengthen political accountability and delivery” – marking the first time the board has ever been chaired by a minister.
I doubt that this will make any difference.
As I have stated many times before, HMRC needs a member of the cabinet to be solely responsible for its activities.
Tax does have to be taxing.
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The devil was certainly in the detail in that article. 798 years. Not something HMRC was going to bleat about to get a gong.
ReplyDeleteI don't know who this new appointee is, hope he likes Taylor Swift and new suits.
This is the reality of cost cutting, not enough staff to investigate fraud. Ten years later they announce £50 million, it's too late, good staff were treated like shit for decades. Retired, left or pushed out. HMRC have reaped what they sow.
ReplyDeletehttps://www.theguardian.com/politics/2024/sep/30/hmrc-accused-firms-seeking-rebates-on-behalf-of-unwitting-taxpayers
Agreed. They ought to look at the pensions of Homer, Thompson et al for they played an instrumental role in the issues that got HMRC in its current state. Scumbags
DeleteBack to paper copies of P87's of ye olde days. Sometimes, the old ways are best. Especially when cheating bastards are rinsing the country dry. Might be a while before they're processed I expect.
ReplyDeletehttps://www.accountancydaily.co/hmrc-reverts-paper-submissions-p87-expenses-claims
It's the same old tune in The Times. HMRC. experience is 'Poor'. They know it's poor, they just don't care and will happily let you complain about it because the 'cut and paste' replies are always the same.
ReplyDeletehttps://www.thetimes.com/business-money/entrepreneurs/article/businesses-losing-faith-in-hmrc-as-service-levels-fall-enterprise-network-c27dxgjrq