HMRC Refunds Taxpayers Twice!

Last week I wrote that some people who had tried to pay their tax bills via Santander's BillPay system had been charged twice. As per HMRC:

"At the end of January, Santander experienced technical problems with their BillPay system resulting in some people making more than one payment. We have already started repaying overpaid tax to those affected and we expect to have this work completed by tomorrow. 

Santander will cover any bank charges incurred by HMRC customers as a consequence of this incident."

It now seems that some of those same people, who HMRC refunded to correct the error, have been refunded twice.

The Telegraph reports the case of Mr Jones, an insurance broker from Leicestershire, who had almost £20,000 taken from his bank account last Thursday when his tax bill was charged twice.

HMRC have since apologised and have repaid his tax bill – twice. Mr Jones said:

“I worry now they will take both payments back and I’ll be back to square one.

I think they rushed to get the payment returned to me, and then someone processed it again. It’s just unbelievable.” 

A spokesman for HMRC said:

"We apologise to Mr Jones for the repayment issued to him in error. We can't comment on individual cases but have contacted him to say sorry.”

Has anyone else been double refunded, if so please let me know?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Taxpayers Pay HMRC Twice

Last week's Sandtander/HMRC tax BillPay snafu has had another repercussion. It appears that taxpayers who used the system had their tax bill debited more than once from their bank accounts.

HMRC are, apparently, aware of the problem.

A spokesman for HMRC is quoted by the Telegrpah:

“At the end of January, Santander experienced technical problems with their BillPay system resulting in some people making more than one payment. We have already started repaying overpaid tax to those affected and we expect to have this work completed by tomorrow. 

Santander will cover any bank charges incurred by HMRC customers as a consequence of this incident.”

Please let me know if you were affected.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Santander Payment Problems Resolved

HMRC has issued the following statement:

“During the morning on 31 January the Bank of Santander had problems with their Bill Pay service that customers use to pay their tax by credit card or debit card. These problems are now resolved and if you had problems paying earlier you should now try again or use one of the other ways you can pay us.”

Please let me know if there are any unresolved issues.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

IT Matters - Santander Payment Problems

Please can I have verification as to the veracity of this comment just posted by a loyal reader on my site?:

"HMRC Online Payment Service courtesy of Santander is at a standstill."

Thanks.

UPDATE


The issue relates to Santander as per HMRC:

"Urgent message

The Bank of Santander is having problems with their Bill Pay service that customers use to pay their tax by credit card or debit card.  We are working with them to sort this out.

There are other ways you can pay us. These are:

• by Faster Payments - you can find out more at http://www.hmrc.gov.uk/payinghmrc/selfassessment.htm#5
• at your bank
• at the Post Office
• ay Debit/Credit card

you can find out more about these other methods of payment at: http://www.hmrc.gov.uk/payinghmrc/selfassessment.htm

Please continue to try to pay us, but if your payment is late because of the problems Santander is experiencing you will not have to pay a penalty or interest for late payment.

You can still send us your tax return as usual."

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"