HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 19 March 2013

Debt Collection - Release The Hounds



HMRC has increased the amount that it spends on using debt collection agencies to chase up tardy taxpayers, in fact HMRC has more than doubled the amount it spends on debt collection agencies from £5.8M in 2011 to £13.4M in 2012.

Mark Giddens, head of private client services at UHY Hacker Young, is quoted by the FT:
HMRC is under a lot of pressure to increase its tax take, and bringing in professional debt collection agencies to follow up on debts is seen as a cost effective.

The less professional end of the debt collection market has a reputation for being over-zealous and trying to collect the debt no matter what.

On top of this, communication between the different parts of HMRC can occasionally break down, with in-house teams pursuing taxpayers for debts that have already been paid or aren’t owed in the first place. It’s important that HMRC gives debt collection agencies the correct information to work from.” 
Quite so, the "success" or otherwise of farming out debt collection to the private sector depends very much on the quality of the private sector firm used and the validity of the information they are given to work with.

It is also worthwhile remembering that once you have unleashed the hounds, it is sometimes rather difficult to rein them back in.

Please feel free to share your experiences of HMRC's debt collection tactics.

Tax does have to be taxing.

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2 comments:

  1. HMRC debt collection is inept.

    Given the various systems involved across the myriad of revenue streams, combined with reviews, appeals and payment problems (banks IT)
    plus chasing the incorrect legal entity no wonder its a poorly performing business area (unless of course you write off the debt) which makes the figures look brill.

    RTI won't make a difference as all the other systems will remain at status quo with the focussed effort being on the sacred cow (RTI!).

    I bet doubling the cost ddidn't double the debt collected?

    Poachers turned gamekeepers.
    They will be employing G4S next...

    ReplyDelete
  2. EXACTLY THAT

    communication between the different parts of HMRC can occasionally break down, with in-house teams pursuing taxpayers for debts that have already been paid or aren’t owed in the first place.

    sent some third party debt collecteor (dressed in black, shaved head, you get the picture)... NO IDENTIFICATION.

    HMRC chasing a debt WHEN THEY OWED ME A REBATE!

    I got £50 compensation after twelve months of more

    Cost me more than that in new skids
    .
    .
    .
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    (boxers/underwear)

    ReplyDelete