Alexa, HMRC and Tax Credits

HMRC  stated yesterday that it has launched new and "innovative" technology to help more than 3 million taxpayers renew their tax credits by 31 July.

HMRC has developed a customer-focused service through Amazon Alexa specifically for those seeking help with their tax credits renewals.

Taxpayers with Amazon Alexa-enabled devices can ask Alexa to ‘open HMRC’ and ask for help and information with a change of circumstances, payment information, or a renewal. No personal information is stored on Alexa and taxpayers cannot renew their tax credits using Alexa.

Angela MacDonald, HMRC’s Director General for Customer Services, said:

We know our customers have hectic lives – full of interruptions and distractions – which is why HMRC’s online services are available at all times of the day and night.

As the 31 July deadline for tax credits renewals approaches, customers can feel reassured that they can renew their benefits online or via the HMRC App at a time that suits them.

And if they need to access help and support, Alexa can help customers find out about what to do when they receive a renewal pack, how to change their circumstances, or how to find out about payment information.

We’ve improved our services so customers can renew their tax credits at a time that’s convenient for them.

Online help and information on renewing tax credits is available on GOV.UK and via HMRC’s customer service Twitter feed @HMRCcustomers.

Support is also available on the tax credits helpline (0345 300 3900).

Further information

The deadline for people to renew their tax credits is 31 July 2018. Failure to renew before the deadline will mean payments are stopped and taxpayers may have to repay the money they have received since April.

If a taxpayer requests further information through an SMS, the mobile phone number is stored for 6 hours and then automatically deleted.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"