HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Wednesday, 11 July 2018

Alexa, HMRC and Tax Credits



HMRC  stated yesterday that it has launched new and "innovative" technology to help more than 3 million taxpayers renew their tax credits by 31 July.

HMRC has developed a customer-focused service through Amazon Alexa specifically for those seeking help with their tax credits renewals.

Taxpayers with Amazon Alexa-enabled devices can ask Alexa to ‘open HMRC’ and ask for help and information with a change of circumstances, payment information, or a renewal. No personal information is stored on Alexa and taxpayers cannot renew their tax credits using Alexa.

Angela MacDonald, HMRC’s Director General for Customer Services, said:
We know our customers have hectic lives – full of interruptions and distractions – which is why HMRC’s online services are available at all times of the day and night.
As the 31 July deadline for tax credits renewals approaches, customers can feel reassured that they can renew their benefits online or via the HMRC App at a time that suits them.
And if they need to access help and support, Alexa can help customers find out about what to do when they receive a renewal pack, how to change their circumstances, or how to find out about payment information.

We’ve improved our services so customers can renew their tax credits at a time that’s convenient for them.
Online help and information on renewing tax credits is available on GOV.UK and via HMRC’s customer service Twitter feed @HMRCcustomers.

Support is also available on the tax credits helpline (0345 300 3900).

Further information

The deadline for people to renew their tax credits is 31 July 2018. Failure to renew before the deadline will mean payments are stopped and taxpayers may have to repay the money they have received since April.

If a taxpayer requests further information through an SMS, the mobile phone number is stored for 6 hours and then automatically deleted.

Tax does have to be taxing.

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7 comments:

  1. Meanwhile HMRC incompetence & mismanagement ensures calls are not answered to those who phone the 'helpline'...

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    1. And in my day to day HMRC work I am told to follow the bible....the flowchart...do not stray from the flowchart....even when I know that what i am inputting on the computer is incorrect...i am not allowed to stray from the flowchart...whatever the taxpayer tells us we have to take this as gospel.....if we see that it will throw up an overpayment for the taxpayer..tough...a disgrace. !!

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  2. Alexa? Gawd help us!

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  3. A smidgen of blue sky thinking here. Perhaps, even, an award of some kind or at the very least an honorable mention. Gadzooks, the internet doesn't provide a busy dialling tone either.

    The brass door handles on the Titanic are freshly polished and positively gleaming.

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  4. Alexa, how do these law-breaking scum get away with all their lies and obfuscation?

    Alexa, Alexa, are you there?

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  5. Alexa, explain the Tour Operators Margin Scheme ...

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  6. great blog...thanks for sharing..keep sharing with us..
    tech support for amazon echo

    ReplyDelete