HMRC Is Shite
HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Wednesday, 4 February 2009
IT Issues II
It would appear that I and the Treasury Select Committee were in error, when I noted recently on this site that HMRC had 16.2 million tax cases open.
According to this comment, there are in fact 20 million cases open:
"I am sorry to correct your piece but according to Bernadette Kenny a member of the executive committee of HMRC, we actually have TWENTY million open cases awaiting review!!!!!!
All because we don't have the staff to review them and its more that our life is worth to actually do them in our day to day work.
Its not LEAN you know."
Mea culpa!
Tax does have to be taxing.
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Labels:
customer satisfaction,
HMRC,
lean,
online filing,
tax,
tax returns
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With six exclamation marks it must be true!
ReplyDelete"Mea culpa!"? - No need to go blaming yourself, Ken!
Complete and utter tossers.
ReplyDelete