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HMRC Is Shite
HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Wednesday, 29 July 2009
Computer Glitch Kills Tax Credit Claimant
HMRC have found a neat way to reduce the amount of money paid out via tax credits. They kill people off, not physically but by wiping them from their computer records.
Carol Buchanan, a part time cleaner, found this to her cost recently when she was told at her local Post Office that she couldn't collect her working tax credit because she was dead.
Ms Buchanan was also told that no emergency credit payment could be made, because she had already been wiped off the computer system.
HMRC have yet to give her a timescale to resolve this cock up, and it is likely that she will be without her tax credit for several weeks.
Tax does have to be taxing.
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