HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 11 June 2010

Lesley Strathie On Watchdog - Everything's Fine

Lesley Strathie (CEO of HMRC) on last night's Watchdog:

"HMRC wants to deliver a first class tax service. We are acutely aware that we sometimes fall short of our ambition. The numbers of people we deal with every year, sometimes on extremely complex issues, are simply enormous. We handle around 1.2 million telephone calls a week and receive some 74 million letters a year. It only takes a small number of our transactions to go wrong for a lot of people to be affected. That's why I am determined to make the services we provide as good as they can possibly be. I accept that we still have a long way to go and I apologise to those who have had problems.

The vast majority of people who do business with HMRC do not experience problems. They are taxed correctly and have their correspondence dealt with in a reasonable time. I know, however, that this is of little consolation to all those who have not received the effective and efficient service we aim to provide.

We will continue to focus our resources onto those areas where we must improve. I am grateful to those customers who have taken the time and trouble to tell us about their experiences. I will ensure that HMRC learns from this feedback to deliver the best possible service to all our customers within the resources available to us.

Will all you "customers" please stop moaning, everything's fine!

Chill out people!;)

Video here: Watchdog

Tax does have to be taxing.

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  1. To provide this excellent service some bright twat has decided that that all leave is to be cancelled on Saturday 31st July (the deadline for Tax Credit Renewals)and even those who are on annual leave have been told they must work because they have not booked that day off. Great treatment of staff to cater for the lazy idle scrounging bastards that cant be arsed to renew their claims but scream like hell when their payments stop.Hope Frank Field is looking at this as well as Child Benefit in his new advisory role on dealing with Poverty?

  2. Scrap the tax credit system abused from the very start.

  3. Ms Strathie was struggling trying to hold it together.

    HMRC will be lucky to recover from this as will BP.

  4. I think HMRC are struggling, which can only mean one thing, out for tender, as knowbody can sort the mess out created by the last government.

  5. And guess what? The wretched wrecker has just been made a "Dame Commander Of The Order Of The Bath" in Maj's Birthday Honours List!

    Words fail me...

  6. at least it doesnt say she got it for public service, must be for sacking thousands in dwp and hmrc

  7. Yet again failure gets rewarded ...