A loyal reader (who runs a small business) advises me that last week he got a letter from HMRC claiming that he had missed PAYE and NIC payments for the period 6th April to 5th May 2010.
Fair enough, except that he pays these quarterly and the amounts were not yet due for that particularly quarter.
On calling HMRC using the number given on the letter he was told "it's because of the new penalty rules, this letter has gone out to all quarterly payers".
He was told to phone another number to get the fact he was a quarterly payer recorded properly.
He rang the number, and was told that it was the wrong number; a new number was given to him.
The new number given, when called, gave a recorded message "this number is currently unavailable".
Several days of fruitless ringing, and he then re rang the first number (the one on the letter).
This time the call centre operative was able/willing to update the records there and then!
Have other quarterly PAYE/NIC payers had to endure the same time wasting "game of hide and seek" enforced on them by HMRC?
Tax does have to be taxing.
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