Here is an extract of his editorial:
"..The past 12 months have not been easy and we are disappointed that our
service on the phone and by post, compounded by various issues with the
PAYE system, has caused such difficulties for tax advisers, their
clients and our customers generally. But there have also been
The groundbreaking agreement with Switzerland and the continuing
development of the Liechtenstein disclosure facility will secure for the
Exchequer billions of pounds of unpaid tax.
Our ‘Connect’ risk engine is making it much easier to identify those who are dishonest in their dealings with us.
It has improved the targeting of taxpayers who do not comply with their
obligations so that we are challenging fewer taxpayers whose affairs
are in good order.
Our post turnaround times are improving this year, as is our service on
the telephone. There is much more we need to do here, but we are
heading in the right direction....
The summer of 2010 was a low-water mark for HMRC in terms of customer
service and the public perception of what we do and how we do it. We are
determined to improve. My colleagues in HMRC all come to work to do a
good job and we have been improving the tools available to them..."
Why not pop over to Taxation and drop him a note?
Tax does have to be taxing.
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