I've just been asked by HMRC to define my capacity when phoning about a client's tax affairs. When I said accountant I was asked if I was a solicitor or an agent. I repeated accountant but eventually had to change to agent to continue the call !!!!!!!!!!!!!!!!!!!!— Stuart Jones (@StuartJones) December 8, 2017
Tax does have to be taxing.
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Silly Billy Buttonhooks (Stuart Jones) for not knowing that the word "Accountant" does not exist on HMRC systems! Everything is "Agent" or "Solicitor" in the "Capacity" fields. I mean "D'uh", how is the poor telephone prole to know what an accountant is?ReplyDelete
You must play by hmrc rules in this game...didn't you know ....surelyReplyDelete
They have slowly got rid of, by peeing them off or hounding them out, anyone who knows anything about tax at all, including the most basic stuff for being too old and slow. They have employed youngsters who who know nothing about the tax system to blindly follow call scripts and who are quick with the IT systems and can get the callers off the phones in under 10 mins. This is to keep the call waiting times down and therefore keep themselves out of the tabloid press. Nothing else matters! This is the way forward, what could possibly go wrong?ReplyDelete