Remember The Taxpayers' Charter?
Well HMRC, in an attempt to look busy, want your views on a revised version of it:
Open consultation
HMRC Charter
Consultation description
HM Revenue and Customs (HMRC) deals with the tax and payments affairs of almost every business and individual in the UK. HMRC’s Charter sets out the relationship HMRC wants with its customers and what customers can expect from us.
The HMRC Charter is a legal requirement under the Finance Act 2009. The legislation states that the Charter ‘must include standards of behaviour and values to which Her Majesty’s Revenue and Customs will aspire when dealing with people in the exercise of their functions’.
HMRC is committed to improving its customer experience and proposes that HMRC’s Charter is used to define the service and standard of behaviour that customers should expect when interacting with us. It is due to come into effect by the summer of 2020.
You can read the current HMRC Charter.
The HMRC Charter is a legal requirement under the Finance Act 2009. The legislation states that the Charter ‘must include standards of behaviour and values to which Her Majesty’s Revenue and Customs will aspire when dealing with people in the exercise of their functions’.
HMRC is committed to improving its customer experience and proposes that HMRC’s Charter is used to define the service and standard of behaviour that customers should expect when interacting with us. It is due to come into effect by the summer of 2020.
You can read the current HMRC Charter.
Ways to respond
These questions may help you structure your feedback, but you can provide general comments or limit your feedback to particular areas:- do you think the draft charter sets the right standards for HMRC’s service to customers (Part 1)?
- to what extent do you feel the draft charter sets out the areas that are most important to customers when interacting with HMRC?
- how you would like to see HMRC measure and monitor how it is performing against the charter, including how we can best listen to feedback and make improvements (Part 2)?
Documents
Ways to respond
Email to:
HMRC.Charter@hmrc.gov.ukWrite to:
HMRC Charter Team,
Customer Insight and Design Directorate,
9th Floor, 10 South Colonnade, Canary Wharf,
London E14 5AB
Customer Insight and Design Directorate,
9th Floor, 10 South Colonnade, Canary Wharf,
London E14 5AB
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HMRC don't abide by their current charter, so why bother with all this bluster about changes? Already treat their "customers" like something they have trodden in.
ReplyDeleteHMRC won't need a Charter to attempt to look busy as they apparently are now going to have to recruit & train 50,000 staff to carry out Customs work at the borders!
ReplyDeleteSomehow doubt it. Before we joined the EU our borders were controlled by HM Customs & Excise. That department had only 25,000 staff but at least half were employed on VAT and general admin.
DeleteBut then again you may be right. 5,000 people doing the job and 45,000 managers is not inconceivable in the current HMRC.
Just looked into this more closely and the 50,000 figure relates to the number of extra staff that private-sector businesses and shipping agents will need to complete customs declaration forms on goods which are imported from or exported to the EU. No extra staff needed by HMRC.
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