Seemingly, you don't need any experience.
HMRC says it is looking for people who can work both full time and part-time, and all that it asks is that you have "enthusiasm, helpful manner and willingness to learn."
The role will include dealing with taxpayers over webchat, phone, letters and email.
Customer Services Consultant - Edinburgh (125R)
HM Revenue and Customs
Apply before 11:55 pm on Wednesday 29th April 2020
Reference number
49003
Salary
£19,550 - £21,020
Pro-rata for Part-time
Grade
Administrative Officer
Contract type
Permanent
Business area
HMRC - Customer Services - Other, Across all Customer Services Business Areas
Type of role
Operational Delivery
Working pattern
Full-time, Part-time
Number of posts
100
Location
Edinburgh
About the job
Summary
Make HMRC your calling!
At HMRC we’re focused on getting tax right, for everyone.
We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.
We couldn’t do all this without our dedicated, and very important, workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
At HMRC we’re focused on getting tax right, for everyone.
We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.
We couldn’t do all this without our dedicated, and very important, workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
Job description
Are you great with people, helpful and enthusiastic?
If this sounds like you, then you could be just the Customer Services Consultant we’d be proud to employ at HMRC. You’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.
You’ll actively seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex yet rewarding conversations. Don’t worry, you’ll get training on how to deal with any complex calls, our job is to support you whilst you help us support our customers.
As a Customer Services Consultant at HMRC, you’ll get real responsibility and opportunities to shine and develop your career with us. You’ll join a friendly and welcoming team and receive plenty of support to help you reach your potential.
No experience is necessary as full training will be given. It’s your enthusiasm, helpful manner and willingness to learn that we require. What we do ask however is that you feel comfortable with chatting on the phone, have good writing skills and are keen to help others.
Working Patterns
Our customer services centres are open 7 days a week 8am to 10pm and your working patterns will fall within these times. You’ll be employed on a 5 out of 7 contract, this means you'll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week.
Part-time working opportunities (minimum 25 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accommodated. With this in mind, please only continue with your application if you are able to commit to this type of work pattern.
Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.
Please note: The reason we are launching this recruitment campaign is to ensure we have sufficient resource available for the future to cover our recruitment needs for the next 12 months.
You’ll need to be able to demonstrate:
• Great communication skills – both written and verbal
• Dedication to providing a brilliant service for our customers
• Ability to handle both enjoyable and fast-paced conversations
• Ability to provide information, quickly and clearly
• Can-do attitude and a real passion for supporting people
• Proficiency in maths and the ability to deal with basic calculations
We’re striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
If this sounds like you, then you could be just the Customer Services Consultant we’d be proud to employ at HMRC. You’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.
You’ll actively seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex yet rewarding conversations. Don’t worry, you’ll get training on how to deal with any complex calls, our job is to support you whilst you help us support our customers.
As a Customer Services Consultant at HMRC, you’ll get real responsibility and opportunities to shine and develop your career with us. You’ll join a friendly and welcoming team and receive plenty of support to help you reach your potential.
No experience is necessary as full training will be given. It’s your enthusiasm, helpful manner and willingness to learn that we require. What we do ask however is that you feel comfortable with chatting on the phone, have good writing skills and are keen to help others.
Working Patterns
Our customer services centres are open 7 days a week 8am to 10pm and your working patterns will fall within these times. You’ll be employed on a 5 out of 7 contract, this means you'll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week.
Part-time working opportunities (minimum 25 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accommodated. With this in mind, please only continue with your application if you are able to commit to this type of work pattern.
Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.
Please note: The reason we are launching this recruitment campaign is to ensure we have sufficient resource available for the future to cover our recruitment needs for the next 12 months.
Responsibilities
So could this be you?You’ll need to be able to demonstrate:
• Great communication skills – both written and verbal
• Dedication to providing a brilliant service for our customers
• Ability to handle both enjoyable and fast-paced conversations
• Ability to provide information, quickly and clearly
• Can-do attitude and a real passion for supporting people
• Proficiency in maths and the ability to deal with basic calculations
We’re striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
Benefits
Benefits
As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:
• Excellent training and career progression
• Competitive pensions
• Learning and development tailored to your role
• A culture encouraging inclusion and diversity
Please also find attached 'Your little extras booklet' for further information.
• Excellent training and career progression
• Competitive pensions
• Learning and development tailored to your role
• A culture encouraging inclusion and diversity
Please also find attached 'Your little extras booklet' for further information.
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Ability and Experience.
We
know applying for a job can be daunting, but try not to feel concerned,
we really are a friendly team and are here to support you. To help
prepare you, below is a rundown of what to expect during the selection
process.
• Application
• 250 word example on the Communicating and Influencing behaviour
• Civil Service Judgement Test
• Interview
The behaviour statement will be used as a tie breaker if there are identical scores on the merit list.
After submission of your application and behaviour statement you will be invited to complete a Civil Service Judgement Test (CSJT). We recommend you have access to a desktop computer or laptop and somewhere quiet to do this. During the CSJT and interview you will be tested on the 3 behaviours shown in the behaviour heading above.
We encourage you to complete the online test as soon as possible as there will be no technical help or guaranteed assistance with online tests after 10am on Friday 1st May.
The online test for this vacancy is not timed and there are no restrictions on how long you take to complete it, but it must be fully submitted before 11.30am on Friday 1st May. This is important as we don’t want you to miss out on your opportunity.
Guidance for the online test will be available when you are invited to take part. The test is administered online and accessed via the CS Jobs website.
Important: We are recruiting a large number of employees for our customer service team for over the next 12 months. However, following the latest announcement from the Prime Minister regarding COVID-19, we are working to keep disruption to a minimum and this includes looking at the way we currently hold interviews.This means our recruitment may run over a longer period to manage the new process carefully. So as things evolve, whilst it may not be immediate, we could still invite you to interview should you successfully pass our online tests. Should you be successful on the Civil Service Judgement Test you will be placed on our merit list in score order.
This vacancy is part of the 125R campaign and linked to the following reference number: 49004.
If you apply for more than one of the linked vacancies above, your test and interview scores will be automatically carried across to each linked (duplicate) application, and you will only be invited to attend one interview. If you are successful, once an offer has been accepted all other applications linked to this campaign will be withdrawn.
If you withdraw your initial application, your applications for any other locations you have applied for within the campaign will also be impacted. If you still want to be considered for your remaining applications, it is very important that you contact The Recruitment Team ASAP to let us know you still want to be considered at the other location. It’s important to contact us when withdrawing one application as it could result in all linked applications being withdrawn.
Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Security
Please ensure you read our security guidance and information before you apply for the vacancy.
Further Information
HM Revenue & Customs is currently going through an exciting ten-year transformation programme to create a tax authority that constantly evolves and grows to ensure we remain fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work. Please ensure you read the online details of our office and location changes to see how this could affect you.
Terms and Conditions
Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder.
Pay
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.
New entrants are expected to join on the minimum of the pay band.
Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers.
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .
Working for the Civil Service
The Civil Service Code . sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
For more information and guidance on working in HMRC please visit our web site .
Feedback will only be provided if you attend an interview or assessment.
• Application
• 250 word example on the Communicating and Influencing behaviour
• Civil Service Judgement Test
• Interview
The behaviour statement will be used as a tie breaker if there are identical scores on the merit list.
After submission of your application and behaviour statement you will be invited to complete a Civil Service Judgement Test (CSJT). We recommend you have access to a desktop computer or laptop and somewhere quiet to do this. During the CSJT and interview you will be tested on the 3 behaviours shown in the behaviour heading above.
We encourage you to complete the online test as soon as possible as there will be no technical help or guaranteed assistance with online tests after 10am on Friday 1st May.
The online test for this vacancy is not timed and there are no restrictions on how long you take to complete it, but it must be fully submitted before 11.30am on Friday 1st May. This is important as we don’t want you to miss out on your opportunity.
Guidance for the online test will be available when you are invited to take part. The test is administered online and accessed via the CS Jobs website.
Important: We are recruiting a large number of employees for our customer service team for over the next 12 months. However, following the latest announcement from the Prime Minister regarding COVID-19, we are working to keep disruption to a minimum and this includes looking at the way we currently hold interviews.This means our recruitment may run over a longer period to manage the new process carefully. So as things evolve, whilst it may not be immediate, we could still invite you to interview should you successfully pass our online tests. Should you be successful on the Civil Service Judgement Test you will be placed on our merit list in score order.
This vacancy is part of the 125R campaign and linked to the following reference number: 49004.
If you apply for more than one of the linked vacancies above, your test and interview scores will be automatically carried across to each linked (duplicate) application, and you will only be invited to attend one interview. If you are successful, once an offer has been accepted all other applications linked to this campaign will be withdrawn.
If you withdraw your initial application, your applications for any other locations you have applied for within the campaign will also be impacted. If you still want to be considered for your remaining applications, it is very important that you contact The Recruitment Team ASAP to let us know you still want to be considered at the other location. It’s important to contact us when withdrawing one application as it could result in all linked applications being withdrawn.
Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Security
Please ensure you read our security guidance and information before you apply for the vacancy.
Further Information
HM Revenue & Customs is currently going through an exciting ten-year transformation programme to create a tax authority that constantly evolves and grows to ensure we remain fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work. Please ensure you read the online details of our office and location changes to see how this could affect you.
Terms and Conditions
Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder.
Pay
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.
New entrants are expected to join on the minimum of the pay band.
Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers.
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .
Working for the Civil Service
The Civil Service Code . sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
For more information and guidance on working in HMRC please visit our web site .
Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The
Civil Service embraces diversity and promotes equal opportunities. As
such, we run a Disability Confident Scheme (DCS) for candidates with
disabilities who meet the minimum selection criteria.
Apply and further information
Contact point for applicants
| Job contact : | ||
| Name : | HR Ops CSG Recruitment Team | |
| Email : | recruitmentqueries.csg@hmrc.gov.uk | |
| Recruitment team : | ||
| Email : | hmrcrecruitment.grs@cabinetoffice.gov.uk | |
Tax does have to be taxing.
Tax Investigation Insurance
Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.
You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.
Please click here for details.
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"
HMRC are still advertising with a pay range. You come in at the bottom scale and you will never progress upwards.
ReplyDeleteWhy are they allowed to do this?
If you enjoy being bullied by management, this could be the job for you!
ReplyDeleteNot all managers are bullies.
ReplyDeleteBut all bullies are managers.
All bullies are managers?
ReplyDeleteBollocks, I'm afraid
There's still plenty of ground level cunts in HMRC
That's why this scorched earth policy has happened - too many nasty fucko's in "bulletproof" jobs who've been there years