HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 18 May 2020

HMRC Chief Digital Information Officer (CDIO)

Chief Digital Information Officer (CDIO)

HM Revenue and Customs

Apply before 11:55 pm on Friday 29th May 2020


Reference number



£115,000 - £200,000
plus a bonus opportunity of up to 30%


SCS Pay Band 3

Contract type


Business area

HMRC - CDIO - Other

Type of role

Senior leadership

Working pattern


Number of posts




About the job


• Have you been a successful Chief Information Officer or Chief Digital Information Officer and are now ready for a challenge like no other?
• Have you imagined securing a role that would make a huge impact and leave a lasting legacy for years to come?
• Do you enjoy setting and delivering an ambitious technology strategy that truly is the beating heart of a highly visible organisation, taking large teams with you?

If the answer to the above is ‘yes’, this could be a fantastic opportunity for you.

As CDIO of HMRC, you would join one of the largest and most complex government departments. As the UK’s tax, payments and customs authority, HMRC collects the money that pays for the UK’s public services and helps families and individuals with targeted financial support. HMRC is undergoing significant transformation, including helping the UK to respond to challenges such as the COVID-19 crisis and leaving the EU’s customs union and single market. Right now, HMRC is playing a vital role by launching new online systems to provide financial support to employers and the self-employed, to limit the long-term impact of COVID-19 on UK business and the broader economy.

Job description

As CDIO of HMRC, you will tackle one of the largest and most challenging roles, not just in the public sector but, in any sector. Reporting directly into the First Permanent Secretary (and CEO) Jim Harra, you will be a critical member of his Executive Board. You will lead one of the biggest digital transformations in Europe as HMRC further leverages digital technology and data during the crucial years ahead.


To be successful in this post, you will need:

• Proven experience of operating in a strategic CIO/CDIO post in a large, highly regulated and high-transaction based organisation; a significant financial services or telecommunications business, for example.
• Evidence of leading a large team towards strategic goals during a period of transformation, developing a high-performing and inclusive culture.
• Proven experience of leading and embedding transformation, including effective management of very large operational and change budgets.
• To be innovative and able to spot opportunities, while also considering the viability of those opportunities.
• Substantial experience of delivering stable, resilient, secure and robust IT and digital services, combining in-house and supplier teams.
• To be highly credible and able to operate in a complex environment with a range of government and industry stakeholders to influence and ensure best practice in digital, data and technology.

For more information about the role, please view the candidate information pack.



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting.

Selection process details

To apply for this post, you will need to submit a CV, statement of suitability and diversity monitoring form as outlined in the Candidate Information Pack by email to by no later than 23:55 on Friday, 29th May 2020.

The recruitment timetable is as follows:

Advert closing date: 23:55 on Friday, 29th of May 2020
Expected Longlist Discussion: Week commencing 8th of June 2020
Expected shortlist announcement: Week commencing 29th June 2020
Assessments and Informal Conversations: 6th – 17th of July 2020
Interviews: 20th – 31st July 2020

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Korn Ferry team
Email :
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles and wish to make a complaint then you should contact in the first instance. If you are not satisfied after departmental investigation, you can contact the Civil Service Commission on or in writing to: Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ.

Tax does have to be taxing.

Tax Investigation Insurance

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your Accountant (your tax return agent) to:
  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly
  • Premiums are Annual Premiums.
  • Premiums are inclusive of 12% IPT. 
  • Premiums and IPT are due in full in advance / at commencement of scheme.
  • There is a NIL excess on all policies.

Please click here for details.

HMRC Is Shite (, also available via the domain, is brought to you by "The Living Brand"

1 comment:

  1. Clutching at straws with the benefits:

    •Learning and development tailored to your role 
    •An environment with flexible working options 
    •A culture encouraging inclusion and diversity 
    •A Civil Service pension

    Aren't the first three what you would expect of any employment, let alone a job at this "high" level?