HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 27 February 2023

Have Your Say: HMRC’s Performance Against Charter Standards

The ICAEW’s Tax Faculty is joining with other professional bodies to gather feedback on HMRC’s performance against standards in the HMRC Charter. Members are encouraged to complete a survey by the end of February.

The Charter Stakeholder Group has prepared a survey to obtain feedback on HMRC's performance against its Charter

The Charter standards are:

  • getting things right;
  • making things easy;
  • being responsive;
  • treating you fairly;
  • being aware of your personal situation;
  • recognising that someone can represent you; and
  • keeping your data secure.

The survey results will form a key part of the group’s feedback on HMRC's performance against its Charter. This will be published in HMRC's Charter annual report. The survey should take no more than ten minutes to complete. Input is welcome from individuals, businesses and agents. The survey will run until the end of February.

A list of the Charter Stakeholder Group members and last year’s feedback is available here. ICAEW is represented by Caroline Miskin.

Tax does have to be taxing.

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1 comment:

  1. I don't blame them. The staff suffer because of the decisions of the very few at the top, both Westminster and HMRC. They're the ones getting it in the neck every day not the ones on the gravy train.