Oh dear, oh dear, oh dear.
Fresh figures sneaked out by the ever-transparent HM Revenue & Customs show that office attendance across their sprawling empire has collapsed to the lowest level in twelve months. Yes, ladies and gentlemen, while you’re being dragged back to your workplaces like Victorian chimney sweeps, HMRC’s finest are apparently treating the concept of “presenteeism” with the contempt it richly deserves.
According to the latest internal data, average attendance across their 170+ sites has dipped to a magnificent 28%. That’s lower than the chance of getting a sensible answer when you ring the VAT helpline on a wet Tuesday afternoon.
Some regional offices are reportedly running at 12% on a good day. At that rate they might as well turn the buildings into storage units for all those unused self-assessment forms, P45s, and the complete box-set of every HMRC IT disaster since 2004.
Naturally, the mandarins at 100 Parliament Street are spinning this faster than a politician caught with both hands in the expenses tin. “Flexible working”, they coo. “Empowering our people”, they trill. Translation: “Please don’t notice the empty offices we’re still paying business rates on while we threaten private-sector workers with the sack if they don’t return.”
Let’s remind ourselves who these work-from-home warriors actually are:
- The same people who fine YOU £100 for being three days late with a tax return
- The same people who still haven’t fixed the Child Benefit shambles eighteen months later
- The same people whose idea of customer service is a phone system that plays Vivaldi for 45 minutes before cutting you off
Yet they can’t manage to drag themselves to a desk more than once a fortnight.
Brilliant.
If you’re one of the unlucky sods who actually has to go into an
office, console yourself with a proper ergonomic chair (unlike the
£19.99 plastic torture devices HMRC buys in bulk):
→ Best office chair for people who actually show up to work
Or maybe invest in a decent webcam so you can attend all those
pointless Teams meetings from the comfort of your own bed – clearly the
HMRC-approved way:
→ Webcam good enough for civil servants who never leave the house
And if the stress of dealing with HMRC ever gets too much, treat
yourself to the finest single malt known to man – because you’ve bloody
earned it:
→ Whisky to drink while crying over your latest HMRC penalty notice
Meanwhile, the handful of dutiful souls who DO turn up find the office milk has evolved into a new life form and the meeting rooms smell like a wet Labrador.
Truly the heroes we don’t deserve.
So there we have it: HMRC – the department that demands you account for every last penny – can’t even account for 72% of its own staff on any given day.
If this were a private company the shareholders would be reaching for the pitchforks. But this is the public sector, where failure is always rewarded with a bigger budget and a glowing write-up in The Guardian.
Pass the biscuits. And the whisky. It’s going to be a very long decade.
Tax does have to be taxing.
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"
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Most of this article is based on the theory that staff working from home do no work.
ReplyDeleteEvidence please?
You're obviously in the fortunate position of not having to try to contact these muppets
DeleteYou are erroneously conflating two entirety separate things. Not employing enough people on customer contact to answer calls quickly does not mean that those working (including from home) are skiving.
DeleteYou're welcome.
The writing is on the wall. What's the point of paying for the offices and all the refurbishments, new buildings etc. World has changed. I'm not interested in the opinions of gravy train riding MPs.
ReplyDeleteThey could downsize further, satellite offices virtual meeting rooms. I'd much prefer more people to buildings. Working from home was forced from March 2020, there's no going back just because the press wants to write a hit piece to bump up the viewership.
Punters on the street just want HMRC to answer the phone and not wait twelve months for a refund.
Yes as you have the union telling staff to lie about their health to stay at home. So pleased this guy in my site got what he deserved … bill for 20k https://mol.im/a/15266139
ReplyDeleteHe's the tip of the iceberg. Hmrc is full of lazy cunts. Several of those in Ipswich, amongst other offices UK wide.
Delete@19:30 23 Nov '25 I worked at HMRC and can relate to your observation. I detect your palpable sense of frustration and respect you plain talking language. More people need to call a spade a spade until we see significant organisational change at HMRC. Enough is enough.
DeleteI work in CSG and have been threatened with warnings as due to my anxiety I can’t sit among people. Is my manager allowed to ask how I attend premier league matches or go to bars?
ReplyDeleteNot too sure about the legal technicalities but you'd get the sack in the real world.
Delete@19:36 23 November 2025 They don't get sacked at HMRC though. Most of them would be unemployable in the real world - FACT!!!
DeleteHMRC will bleat about this, compliance yield has massively increased, fair play. Call waiting times has improved by a few seconds on a 13 minute average. Still shit, if you ask me
ReplyDeletehttps://www.icaew.com/insights/tax-news/2025/nov-2025/signs-of-improvement-in-hmrcs-half-year-report
Massaged figures? I worked there a long time. You'd be surprised about what really goes on.
DeleteWouldn't massaging figures be a stackable, potentially criminal, offence?
DeleteSackable and criminal offence? Yes, indeed it would. But HMRC place themselves above the law. The little crooks would never allow it to come to light officially.
Delete@12:40. Massaging the figures would unlikely be a sackable offence if you were ordered to do it, obviously.
DeleteIt would only be a potential criminal offence if it related to fraud, false accounting or perverting the course of justice.
@00:36 Would those ordering it not be committing a serious disciplinary offence that would lead to dismissal? It's not ok for hmrc employees to corrupt data like this
Delete@16:53. First of all let's not forget that nobody on here has actually demonstrated that any figures are being manipulated. So far it's the usual wild speculation.
DeleteBut supposing there was massaging of figures going on this would not be unusual for large organisations. The massaging can include things such as the cherry-picking of data, selective exclusion and presentation to make the end results look more favourable. This is common practice in the world of business and politics
and, although perhaps unethical, is not usually illegal.
It would only be a serious disciplinary offence, or even illegal, if the figures quoted were plain wrong/made up.
So far no posters on here have been able to demonstrate that this is the case.
Sad to say HMRC is the most corrupt employer I've ever worked for - and my service spanned three decades, a long time, too long.
Delete@10:00. Corrupt means acting dishonesty for financial or personal gain.
DeleteCan you enlighten us as to what you did to end this corruption during your three decades.
And what the financial gain was.
And why you put up with this horror for three decades.
If you can't answer these question people might think you're just making it all up.
I sympathise having worked there for 18 years, including a period on the front line as a distraint officer and later as a collector from the inception of Field Force. A colleague drove his ACS car (a Vauxhall Corsa) into a taxpayer's garage door and the incident was completely covered up. He should have been held to account. If such conduct is not even investigated, how can colleagues and the public be certain than his actions weren't malicious? I didn't and don't trust the man, but as far as I know, HMRC are still 'letting him loose' on unsuspecting public in the East of England region from his east Norfolk base.
DeleteMeanwhile, others were bullied simply for their inherent characteristics not being to the taste of certain bigoted managers. No surprise when there was a vile little bloke called Mike heading up Field Force.
The cover ups, the bullying, the lack of integrity, encourage the more productive employees to leave. Nobody wants to work alongside rogues who aren't equally committed to the public service ethos. It's worse than disgusting.
So you have produced absolutely zero evidence that he drove into the garage door deliberately. You weren't present at the incident.
DeleteBut yet in your fantasy world he is being let loose on an unsuspecting public.
Beam back to planet Earth.
@15:46 Aren't there Internal Audit/Internal Governance officers inside HMRC to keep a watchful eye on the corrupt ones??
DeleteI'm not @15:46 but the answer to your question is - yes, there are.
DeleteBut in the parallel universe of internet conspiracy theorists they are part of the 'plot'.
@20:41 however the incident happened, I do know that it happened with the Field Force Officer was in a fit of rage after a phone call with the taxpayer who was out at the time - the officer admitted this to me and was proud to do so! I therefore have to agree with others on here that there is a problem with staff behaviour and integrity at HMRC. At the company I now work for, this would lead to dismissal for gross misconduct, but in the parallel universe of HMRC it was a trivial matter suitable for one of the department's infamous cover ups 🙄 If only HMRC looked into the multiple complaints about him, that have a pattern (aggressive, overzealous behaviour), they'd maybe join the dots about the potentially dangerous misfit...
DeleteI enjoyed my previous career with HMRC but creatures like him why the reason for moving on to bigger and better things.
I'm sure you mean we'll, but you shouldn't feel the need to defend colleagues (whether current or past) who are a stain on the department. All the best.
The above comments, wow!!! Does Hmrc have a anti-corruption department that looks into dodgy employees?
ReplyDeleteYes, they do.
DeleteRaise any concerns with your local MP and/or the IOPC as nobody's watching the watchers and, as they're on the HMRC payroll, they're probably corrupt as well. Birds of a feather..
DeletePeople who've worked for HMRC can attest to the culture of laziness and low productivity in HMRC offices. You don't have to be Einstein to work out that the fuckers are even more lazy when working from home .
ReplyDeleteThere is no "culture of laziness" in HMRC offices.
DeleteIt takes a long time to get through on the phones because they don't employ enough people to deal with the volume of calls.
Which is what the electorate want.
Fewer civil servants.
Can't have your cake and eat it.
There are staff working from home who regularly leave books on keyboard so teams doesn’t show them as away and nip to the shops/gym etc. There is HUGE theft of time and staff putting cases on their tally sheet etc when they haven’t worked them
Delete@18:34.
DeleteEvidence?
And can you tell us how much outputs have dropped compared to the pre-WFH era?
An accountant, starting a Monday morning reading across the best sites...these comments reek of corruption at HMRC.
ReplyDeleteWhat steps will the CEO take to clean up the tax authority?
@07:55. You will have noticed that the above comments/accusations are very light on detail. When we have an axe to grind against an organisation (large tax bill, failure to get promoted) it is easy to go on the internet and say all the staff are lazy, corrupt, stupid, fat, violent, whatever.
DeleteWhenever I ask posters what they have done about the 'corruption' in HMRC they become either coy or angry.
Given that they have the option of complaining to internal grievance, the union, the media (local or national), their MPs, or the police, or even going to court themselves then I don't get the problem.
HMRC is indeed shite, mainly due to it's terrible top management and woeful IT systems, but the vague, exaggerated accusations and bile from many of the posters on here trivialises the issues.
@11:20 If people have been subjected to violence, harassment, sexual assault and/or bullying etc at HMRC - and clearly people have - then I absolutely support their right to share their trauma with readers of this blog. Why would anyone be against that; why would anyone want to suppress the truth?
Delete@14:07 on 2 December 2025
DeleteI can think of numerous reasons why some people might have a vested interest in past abuse at HMRC not being delved into...can't you think of any ? 🤔 You're on the right track with your question.
Any news/media organisations want to investigate all the misconduct at HMRC? The corrupt ones need to be made famous
ReplyDelete