As loyal readers know, the subject of HMRC's debt collection procedures/manners features regularly on this site. It appears that it is not only a subject that vexes this site's loyal readers, but also others.
The Tax Faculty of the ICAEW is also concerned about the issue, and has asked for people to contact them if they have problems (eg being chased for debt that is not due):
"We have been aware for some time from reports from members that HMRC debt collection processes need improvement.Feel free to post your experiences here, I can forward them to the ICAEW if necessary.
Recent member reports include:
We are interested to hear from you so that we can see whether these are one off problems or they are more widespread.
- the taxpayer being chased for tax that is not due or where there is a repayment to offset against the tax due;
- debt collection agencies do not have up to date information about liabilities;
- HMRC does not have you identified as the authorised agent; and
- it is difficult to get through to HMRC to discuss the individual case.
Help us identify the areas which cause the most problems and where the debt collection processes can be streamlined or improved. Please post a comment below with
These problems waste agents’ and HMRC’s valuable time. HMRC and professional bodies are reviewing HMRC’s debt collection processes as part of the Action on HMRC service initiative. See the latest statement HMRC service issues improvement initiative – August 2012 update"
- examples of problems you have encountered, and
- how you think the process can be improved
Tax does have to be taxing.
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