HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 8 July 2013

Personal Details

In May I wrote about a loyal reader who dropped me a note concerning HMRC changing her address details (without her permission), and sending her ex husband her tax credit summary for 2012/2013.

She has sent me an update wrt the situation, which she has given me permission to publish, quite shockingly HMRC have managed to do exactly the same thing again:
"My ex husband has moved address....and as a result, yet again HMRC have sent him my tax credits documents. 

When is this nightmare going to end? 

Totally at the end of my tether with it now.

I've still not even received a response to my first letter and on 23/06 I wrote to them again as my NHS Exemption card was sent to my ex, then on 19/06 I received contact from my local housing benefit department to enquire whether I had moved. 

It turns out that they had been notified by HMRC that I had moved out of the area. After a bit of further probing I was able to determine that for the second time, they had been given my ex husband's address again. 

 I'm not sure how much more of this I can take."
Views and comments, as always, are welcome!

Tax does have to be taxing.

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  1. Lin Homer and the rest of the useless bunch of HMRC managers including Excom, should be sacked.

    "Ineptitude and incompetence are synonyms to describe people who have absolutely no idea what they're doing."

    If the above was a criminal act then they should all be serving custodial sentences.

    The Ministers should be demanding answers, now!

  2. Perhaps it is time to call upon The Eye to run another excellent report similar to the Mapely one they did some years ago?
    Failing that shurely (sic) the NSA and The D'Oh! knut could be subcontracted to make the connections, they could look through a prism for clarity!
    And you all thought things had improved since 2 discs!?

  3. Kalm down dear!

    It is all part of the "Customer Experience"

    And to quote from their charter "We want to give you a service that is even-handed, accurate and based on mutual trust and respect. We also want to make it as easy as we can for you to get things right."

    and then there's:-
    HMRC Purpose, Vision and Way

    Our Purpose
    • We make sure that the money is available to fund the UK's public services
    • We also help families and individuals with targeted financial support

    Our Vision
    • We will close the tax gap, our customers will feel that the tax system is simple for them and even-handed, and we will be seen as a highly professional and efficient organisation

    Our Way
    • We understand our customers and their needs
    • We make it easy for our customers to get things right
    • We believe that most of our customers are honest and we treat everyone with respect
    • We are passionate in helping those who need it and relentless in pursuing those who bend or break the rules
    • We recognise that we have privileged access to information and we will protect it
    • We behave professionally and with integrity
    • We do our own jobs well and take pride in helping our colleagues to succeed
    • We develop the skills and tools we need to do our jobs well
    • We drive continuous improvement in everything we do

    So There We Are Then
    It's all OK in LaLa Land!