HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 12 July 2013

Tax Reference Number Delays

Members of Dundee city council’s licensing committee have been told that the average wait for some would-be taxi drivers to get their tax reference number sent out to them is more than six months.

The Courier reports that Kevin Gibb appeared before the committee to apply for a temporary licence to be granted.

An agent appearing for him told the committee that Mr Gibb was still waiting for his tax reference number from HMRC so he can get away from the Job Centre and on to a taxi training course after having first applied for it in January.

The tax people are just not very efficient. Mr Gibb has applied several times but they just won’t come up with it.

I had to send him to an accountant and get a letter from him to say we have sent in the documentation.

The problem is you can’t speak to anyone, you can’t go and meet anyone face-to-face and say ‘I need this’.

He’s told them over the phone that he needs the reference number to get his licence but they say you don’t.

The council has given him several temporary licences but if they want to be bad-minded about it they could stop issuing them and put the process into abeyance for six months. 

The tax people are a nightmare — they’re just totally incompetent.

A spokesman for HMRC said:
We can’t discuss individual cases. However, if Mr Gibb contacts us through the customer services helpline for newly self-employed (0845 915 4515) then one of our customer service operators will talk him through the process.”
Mr Gibb said the reference number had finally come through and he was clear to begin his new career.

He said:
I was told this could be a good career, but I didn’t think it would start like this. It was very close to falling through because of the tax.” 
I would be interested in feedback from people as to whether this is a common occurrence, or merely a one off issue?

Tax does have to be taxing.

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  1. Quelle Surprise! Again.

    Muppets 1 - "Customers" 0

  2. It's never 'the' HMRC. You'd think a blog devoted to the department would know that.

  3. Call it what you like dear, it's still shite.