HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 22 July 2014

Where's Dotty?

My thanks to a loyal reader who posted this comment the other day in response to my article about Dorthy Brown:
"Dorothy Brown is now the PT ops director and has nothing to do with the chief people officer role Ken"
It seems there is some confusion (in my mind at least) as to what Brown's role actually is now.

For you see, according to Gov.UK she is still "Interim Chief People Officer":
Dorothy joined HMRC as the HR Director for Personal Tax Group in January 2008 and becomes the Interim Chief People Officer following her role as the Director Workforce Management for HMRC and HR Director for Enforcement & Compliance.

Between June 2009 and March 2012 Dorothy was Director of HR Operations for HMRC, responsible for HR Shared Services, Employee Relations and Advice, Reward and Policy, Security and Information, Occupational Health and Safety and Employee Engagement. Dorothy joined HR in the Court Service in 1991 and was the HMCS HR Director prior to joining HMRC. Before that she worked in different business areas of the Lord Chancellor’s Department, including Finance, Audit and the Crown Court."
Additionally, according to LinkedIn she is HR Director.

Please can someone send me a link or document that shows her current title?


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  1. Dorothy Brown took over Marie Claire Urqhart's position in PT Op's in December she has a page on the PT Ops website and reguarlly posts it's not really a mystery.

    1. Thank you, do you have a link please?

  2. Unfortunately the PT Ops webpage is part of the HMRC intranet which is not viewable outside HMRC.

  3. What has all this got to do with the price of bacon?
    Surely the issue here in these days of joined up government, RTI and amidst the instanaity of IT there exists so much divergent info? Perhaps someone should suggest she gets her LinkedIn details amended and up to date and maybe include systems accuracy and updated as a must do on her performance agreement?!

  4. She spent 3 days answering Tax Credit calls in St Austell Contact Centre