HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 11 November 2010


Those of you who missed Monday night's Panorama programme, "Are You Paying Too Much Tax?", can watch it here:


"With millions of people waiting to see if they are winners or losers in the fallout from the recent tax code realignment, Panorama reveals the situation inside HM Revenue and Customs.

Insiders say the much-vaunted new computer system is making a bad situation worse, with billions in tax owed to the revenue having to be written off because of mistakes. Reporter Adam Shaw takes tax experts on the road to check people's tax codes, and hears first-hand from angry tax payers and from whistleblowers inside HMRC who complain that mismanagement, waste and staff shortages mean they're providing a poor service to taxpayers across the country

Tax does have to be taxing.

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1 comment:

  1. Sad as it is, the Panorama programme did not tell us anything that we didn’t already know. It did however warrant another posting on the internal website warning staff about talking to the media!

    Working for HMRC is shite (unless you’re Dame Leslie, ‘Honest’ Dave Hartnett or one of their ilk) and being a ‘customer’ of theirs is downright miserable and frustrating.

    One adviser on the programme told a lady to write to HMRC with the word “Complaint” on the envelope and start the letter with “I would like to make a complaint” - like that’s going to make any difference…

    If you do decide to go down this avenue though, only write once and send it by Special Delivery and keep records of everything. After that go to the Adjudicator ( and/or your local MP ( You may also like to try (as previously posted by Ken) submitting information to the Sub-Committee Inquiry into HMRC (

    Please remember that when you talk to HMRC staff, they’re trying their best with one hand tied behind their back and are crying out for some decent (or even half-decent) direction and management.