HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 9 November 2010

Treasury Inquiry


My thanks to the loyal reader who sent me this link to the Treasury Sub-Committee call for evidence to be submitted to their inquiry into HMRC.

In my view, this is an ideal opportunity for HMRC staff to put their case across and have their voices heard.

Source: Sub-Committe Inquiry Into HMRC
"The operation of HMRC has come under close scrutiny in the last few months as a result of the most recent round of PAYE reconciliations. The Department is subject to a significant efficiency programme and must make further savings as a result of the Comprehensive Spending Review. Looking ahead, the Government has made tax compliance a priority, with funding being made available in the CSR, and recently concluded a consultation on PAYE reform.

The sub-committee’s inquiry will build on its predecessor’s work, which identified areas of concern in relation to the impact of the efficiency programme on HMRC’s performance, staff morale within the organisation and its performance on issues such as the payment of tax credits. Its inquiry will focus on the following questions:

HMRC's performance as an organisation and whether it is delivering its key aims;
What the implications are of HMRC's spending review settlement;
Whether HMRC is able to deliver the Government's aims on tax compliance;
Whether PAYE reform is necessary; and
What HMRC’s priorities should be for the future?

The sub-committee invites written submissions on these and related points. Guidance on how to make a written submission is given below.

Please be aware that the Sub-Committee cannot not investigate individual cases....


Written evidence should be in Word or rich text format—not PDF format—and sent by e-mail to The body of the e-mail must include a contact name, telephone number and postal address. The e-mail should also make clear who the submission is from. The deadline is 12 noon on Wednesday 17 November 2010. Submissions should be no longer than 3000 words. Submissions should be in the format of a self-contained memorandum. Paragraphs should be numbered for ease of reference, and the document must include an executive summary

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  1. On an unrelated topic, for anyone looking for a copy of the HMRC apology letter being sent to some taxpayers you can see it here:

  2. Ken - I feel sure you can find a few (max 3000) choice words to e-mail to the enquiry,