The ICAEW Tax Faculty is conducting a survey into HMRC's service standards.
"..we continue to receive reports of lengthy delays related to communication.."
The survey can be accessed via this link: Survey
Given that HMRC regard us all as "customers", I am sure that they will be keen to follow up on the results.
Tax does have to be taxing.
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Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.
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