HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 16 December 2011

Gauke Speaks - Don't Believe The Hype

HMRC's much hyped Real Time Information (RTI) system, that is "allegedly" going to be up and running on time and on budget in 2013 (April "apparently"), is going to add to the cost burdens of business.

David Gauke, the exchequer secretary to the Treasury, let the cat of the bag at the All Party Parliamentary Group on Taxation's (APPG) event to mark the beginning of its work on a report on RTI.

Guake is quoited in the Guardian as saying:

"Businesses are going to have to update software to comply with RTI, but the overall impact for employers will be to reduce costs."

Allegedly the "savings" will come from reduced costs of operating PAYE, and careful implementation should reduce the costs of software upgrades. Helpfully, he also added that the government is looking at ways of helping small businesses to make the changes.

Gauke claims that the RTI project is on schedule.

Is it?

Please feel free to drop me a note if you have knowledge of the reality of the progress of this project.

I ask, because in September I wrote the following:

"HMRC have fessed up privately to ministers that the deadline will be missed.
Universal Credit is now being assessed by the Major Projects Authority, a group of officials and commercial experts from the Treasury and Cabinet Office. Their key concern being that the “real time” information system, to be provided by HMRC, will not be ready by April 2013

In the space of less than 3 months is everything now really back on schedule?

Major IT projects (both public and private sector ones) very rarely come in on schedule or on budget, does anyone (aside from Gauke) seriously believe that this one will?

Wrt business saving money, if RTI gets up and running on time, if there are any business owners out there with a view on this please feel free to share it with us.

Tax does have to be taxing.

UK EXPATS: Reduce tax on UK Pensions
HMRC QROPS provider. Unlock your UK pension and access a 25% lump sum today.

Quote ID code "ABC" when contacting a QROPS specialist.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

What is TAXWISE?

TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Taxwise

Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (, also available via the domain, is brought to you by "The Living Brand"


  1. Gonad X (as in ex HMRC)

    RTI coming in on time and on budget has about the same chance as the concepts below

    my growing a third buttock

    nailing a bubble to the wall with a bar of soap

    unboiling an egg

    mixing fish and frogs to make a fondue

  2. So what bollox is he going to spout out when the whole thing goes tits up and is woefully behind schedule which it enevitably will. More semantics, word twisting and plain old lying.

  3. @15:12 and @21:02 they will blame the previous government.

  4. @16 December 2011 21:51

    They can try, but RTI was formulated entirely under the cu(rre)nt Cun(serva)tive party UK PLC LLP TM all rights reserved all proceeds to the outsourcing labservadems private sector provider of choice.

  5. my growing a third buttock

    Careful, the 'customer service experts' on HMRCisShite might suggest that such an improbably suggestion would be useful for HMRC staff members now that the idea has been planted in their heads.

    Granted, they won't know how it's useful, but hey.... they are the experts not those who work at HMRC at the coalface.

  6. @17 December 2011 12:23

    One day you will wake up to the fact that you do not need to be a 'customer service expert' to recognise bad customer service.

  7. @17 December 2011 13:22

    One day you'll recognise that bad customer service does not equal telling the customer they are being unrealistic. See this site for more details.