HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 13 December 2012

Hanging On The Telephone

In August I noted that HMRC was changing its contact numbers for Corporation Tax enquiries.

Subsequently the ICAEW Tax Faculty asked for people's experiences of using the new numbers, here is a link to the comments received thusfar: Contacting HMRC.

This comment particulalry amused me:
"A very helpful tax officer told me not to waste time on the contact centre number. She gave me her fax number and told me to fax her requesting that she call me back."

Tax does have to be taxing.

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  1. Pacesetter/Lean doing well then?

    Which amoeba dreamt this one up?

    You need to understand what the piece of string is attached to before you play with it.

  2. This story sounds familiar.

    HMRC makes changes to a system that works, suits the customers and staff and is simple to operate and use (experiences staff with systems training and access, it also used to be local to the customer base.
    This is followed by efficiencies of savings, staff reductions, office closures and other workings of demented minds resulting in one predictable outcome - reductions in service to the customer.
    All of this is documented and ends up being the subject of a huge volume of complaints from taxpayers, accountants, staff and MPs, for all these are "customers" remember!
    Most of the problems caused emanate from a cabal of "managers", many with non-relevant university certificates, who possess not a grain of business understanding let alone experience, morals or ethics. These people tend to be selfish, greedy and megalomanic in their scramble to impress yet are impotent in carrying through even the most basic of projects to a satisfactory conclusion. They are over promoted and would struggle to maintain a clerical position in the real world.
    However, as most people understand, left to their own devices and self-policing then utter chaos reigns, where quick fixes and short term "gains" are the imposed norm.
    The "sheeple" allow this to happen, and you get what you, the "customer" deserve.
    Don't like it, do something about it other than moan.
    If not, shut up and get on with things.

  3. Good to know that there are still some Old School staff around who want to give a good customer service and aren't afraid of bending the rules on telefpne contact to do so. I thought we had all retired!